Below is a list of frequently asked questions. If you have a query that isn't listed here, or would like more information on any of the topics mentioned, please call us on 0844 371 2424
What about single parents?
Can children under 6 or babies come on a Family Active holiday?
Will there be other groups at the centre?
Is my money safe with PGL?
What is the PGL Camp Kit?
Does the whole family participate in activities together?
When should we arrive?
Check-in time on a 7 night holiday is usually between 4-6pm and guests will usually need to check out of their rooms between 9-11am on the day of departure. Check out at Barton Hall is 9.30am. (Times may differ for mini-breaks and adventure days depending on the centre).
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What about single parents?
PGL Family Active is the ideal solution for single parents - very different to impersonal hotels. There is plenty of opportunity for both parents and children to socialise with other families. At most of our centres, if the parent and children share a room then no single room supplement will apply.
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Our holidays are ideal for children over 6 years old. Younger children and babies are welcome, but may not be able to take part in many activities. We regret that we are unable to provide a childcare service for children not taking part in activities. If you have younger children who are too small to take part in activities - many parents take turns to look after them so that nobody misses out!
Baby equipment including cots will be available at some centres - please request details at the time of booking.
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Will there be other groups at the centre?
Please note that there may be other children or groups on holiday at the centre while you are there. These guests are supervised by PGL staff and will have completely separate activity programmes, accommodation and social facilities.
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Our ABTA bond is your absolute guarantee of financial security. If a non-bonded company collapses, you may not be able to recoup your payments. PGL has been a member of ABTA for over 20 years.
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What is the PGL Camp Kit?
We have been operating activity holidays since 1957 and we have found that certain items are some of the most useful and practical kit for PGL holidays. You can pre-order your camp kit when you book and it will be ready for you when you arrive. Our centre staff will ensure that your child(ren) receive the correct size T-shirt. Cost per pack £29.
Each PGL Camp Kit contains:
- Rucksack *Exclusive to the camp kit* (ideal for use on off site site excursions/activities or as a dry bag)
- T-shirt
- Baseball cap
- Disposable camera
- Water Bottle
- Postcard (with stamp)
- Pen
- Fling Ring
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Does the whole family participate in activities together?
Yes, the activities are designed for the family to do together - there are team challenges where you can work together, such as raft-building or individual challenges such as the trapeze, where your family can shout encouragement to whoever is about to jump!
It is possible to opt-out of an activity if you really don't want to take part - but at least one parent has to be present for the children to be able to take part in the activities. Our staff will ensure that everyone achieves as much or as little as they wish - but with their gentle encouragement you might just surprise yourself with what you can do!
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How is the programme decided?
All of our centres have far more activities than it is possible to squeeze into one holiday so the programme will be designed for you by the centre manager.
If there is an activity that you really want to try, you can request that it is included at the time of booking and we will pass your request to the centre manager - however we cannot guarantee that it will be included in your programme.
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