Dining Room Supervisor

In practise, key duties of this role include:

• To monitor and support catering staff in delivering a high quality catering service, based on requests, menus, departmental operating procedures and the particular requirements of each group;
• To manage daily catering service systems, dining room cleaning programmes and stocking and presenting serveries, buffets and distributors;
• To manage the interaction between the catering staff and other areas of the catering operation to promote high levels of efficiency, organisation and communication;
• On-going training and motivational management of the catering staff, including programming their working time and implementation of the company training, monitoring and assessment and review scheme;
• Daily liaison with the centre's catering staff and visiting party leaders to gauge progress of the programme, welfare of the individuals and potential future bookings;
• To delegate tasks and responsibilities to catering staff and other seniors, to ensure that all aspects of the catering operation are effectively allocated, especially on days off;
• Being an integral part of the senior team, taking on board relevant Health and Safety, Duty and management responsibility and any roles or tasks as requested by the General Manager;
• Periodic internal auditing of departmental performance against targets, based on centre objectives and PGL’s Key Performance Indicators, in order to make recommendations and implement changes and improvements;
• To maintain awareness of personal strengths, weaknesses and areas of attention in order to continually progress and develop, utilising appropriate support systems such as company and centre review schemes and input from the General Manager;
• To liaise with other departments, where applicable, to ensure the smooth running of all aspects of the centre operation;
• To implement and monitor any company guidelines regarding the supervision of guests and staff;
• To attend any training courses as required or directed by the General Manager.