Holiday Consultant

We have a temporary vacancy for a motivated, friendly Holiday Consultant to join our team during our busiest period.

Key duties of this role include:

To participate in maximising guest satisfaction through the provision of a friendly and efficient telephone bookings and administration service
To take holiday bookings over the telephone
To accurately enter all bookings onto the computerised reservations system
To make every reasonable attempt to turn enquires into bookings
To ensure an up to date knowledge of all current products
To deal confidently with a wide variety of questions and concerns, enabling parents and families to make a booking with full confidence in the product
To administer customer correspondence, Insurance Indemnity returns and Internet bookings as requested
To accurately process confirmed bookings and ensure that information is despatched to the client at the appropriate time
To ensure that all associated administration is carried out accurately and efficiently, i.e. voicemail, email, and faxed enquiries
To ensure that all payments are collected on time
To actively maximise the use of the Agile telephone system to produce the best results in Customer Care and Bookings
To undertake evening and weekend telephone sales and emergency travel cover duties as required
To complete various administrative tasks as directed by the Administration and Reservations Manager

Where can I do this job?

There are currently no vacancies for this job.