Your main responsibilities include maintaining a high standard of cleanliness through staff training and development and customer liaison.
Key Accountabilities:
• Monitoring and supporting the housekeeping staff in delivering a high quality cleaning standard consistently;
• Taking an active/hands on approach with the daily cleaning tasks;
• Completing a final check of all guest accommodation on a changeover day to ensure minimum standards have been met and guests are able to move in;
• Ensuring that cleaning stock is kept at the right level through periodic ordering;
• Monitoring, training and reviewing of all housekeeping staff;
• Liaising with customers to ensure there expectations have been met and that any issues they may have can be resolved;
• Flexibility to the needs of the changing products within the operation;
• Managing the interaction between the housekeeping staff and other areas of the guest care operation to promote high levels of efficiency, organisation and communication;
• Periodic internal auditing of departmental performance against targets, based on centre objectives and PGL’s Key Performance Indicators, in order to make recommendations and implement changes and improvements;
• Maintain awareness of personal strengths, weaknesses and areas of attention in order to continually progress and develop, utilising appropriate support systems such as company and centre review schemes and input from the Guest Care Manager;
• Liaising with other departments, where applicable, to ensure the smooth running of all aspects of the centre operation;
• Implementing and monitoring any company guidelines regarding the supervision of guests and staff;
• Attending any training course as required or directed by the Facilites Manager.