FAQs
Below is a list of frequently asked questions. If you have a query that isn't listed here, or would like more information on any of the topics mentioned, please call us on 0844 371 1220.
Can my PGL course be linked to the National Curriculum?
Can I see the centre before I decide?
Is my money safe with PGL?
What level of support can I expect from PGL staff?
Can you offer any help with organising and launching my trip?
What about my family – can they come too?
We are supported by LEAs throughout the country and every year thousands of schools entrust PGL with the organisation and co-ordination of their curriculum based adventure or adventure study courses. Our adventure centres have been awarded the Learning Outside the Classroom Quality Badge.
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Each of our exciting activities or sessions, including Adventure, Science, ICT and Field Studies, is linked to the National Curriculum and the QCA Schemes of Work through our new learnlink™ resource. Each learnlink™ unit of study provides you with more detailed information about the particular unit, its aims, vocabulary, links to the National Curriculum and QCA Schemes of Work, and expectations upon completion of the unit. For more information visit the learnlink™ area of our website or call us on 0844 371 1220.
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Can I see the centre before I decide?
PGL encourages first-time travellers and teachers who are not familiar with the PGL experience to attend inspection visits and preview weekends at PGL centres. These events provide you with the opportunity to view the surroundings, accommodation and facilities, and question our staff regarding safety, PGL practices, or any other aspect of your trip. You will find our staff knowledgeable and eager to assist and reassure you.
Full board accommodation at the centre is provided free of charge and is available for up to two teachers per school.
Click here for further information about dates of preview weekends.
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Our ABTA bond is your absolute guarantee of financial security. If a non-bonded company collapses, your school/group may not be able to recoup your payments. PGL has been a member of ABTA for over 20 years. For groups travelling by air we are also ATOL bonded.
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What level of support can I expect from PGL staff?
PGL Head Office Staff will assist you with your booking.
At our Head Office in Ross-on-Wye our team is responsible for the smooth running and co-ordination of your course booking, from initial enquiry and planning through to completion; they will be on hand to give advice and support every step of the way.
PGL is local! We can come and see you at school.
Our Educational Travel Advisers are regionally based and can visit your school to discuss any aspect of your travel plans and offer guidance. Our advisers have an in-depth knowledge of all our courses and centres and will help you make the best decision to suit your requirements.
If you would like to arrange an appointment to discuss your travel plans you can call us on 0844 371 1220 and we will arrange a meeting for you.
Once you arrive at your chosen PGL Centre, there is a whole team of professional, trained staff, dedicated to looking after you and your group. Each school is also allocated their own “Groupie” who will help supervise and entertain the pupils outside activity times, including in the evenings, through a structured daily programme.
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Can you offer any help with organising and launching my trip?
Once you have made your no obligation provisional booking you will receive a Party Leader’s booking pack which includes:
PGL Party Leader Booking Guide - your comprehensive guide with tips on how to organise your trip and an explanation of what you will receive from PGL at each stage of the booking process.
PGL Codes of Practice - containing detailed information regarding health and safety and risk assessment systems and procedures. Specific risk assessments for each centre are also available and will save you a lot of precious time.
PGL publicity material - to help you advertise and promote the trip:
- Large posters to advertise the course in school.
- Information for each student and their parents explaining the course in detail. A template of a letter to send out to parents to promote the trip is also available.
- A CD PowerPoint presentation which you can use for promotional purposes. As the date of departure approaches, this can also be used as the basis for your Parents’ Evening.
- For some courses there is a DVD available, giving groups and parents an insight into the excitement and adventure of a PGL course.
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What about my family – can they come too?
In addition to the various early booking, group and multi-group discounts, we also offer FREE places for Party Leaders and accompanying school staff, and concessionary places for their families.
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At PGL partner centres we offer private, self-contained areas on fully equipped public sites owned by third parties. This allows us to offer peak dates at fantastic prices in very popular locations.
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When you make a provisional booking we will send you an email containing a special link - when you click on this link and register it allows our system to connect your booking to your new online account. Once you have created your account you can access the details of your booking at your convenience.
If you haven't received an email from us but would like to view your booking online, call your reservations advisor/tour organiser and they will get the link sent to you.
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Do children need to take pocket money?
Children are welcome to bring pocket money with them. Most PGL centres provide gifts shops, selling non branded and branded goods, from stationery to confectionery.
Download the branded gift shop price list
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What are your Booking Terms and Conditions?
You can view our full Schools Booking Terms and Conditions here.
Download the Terms and Conditions
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