Leader guide

Welcome to the PGL Leader Guide

How to Book

Making a booking with PGL couldn’t be simpler and our friendly Customer Service Team is on hand to help and give advice every step of the way, from your initial enquiry until your return home from your trip. Your booking arrangements will be personally looked after by one of our experienced Customer Support Team.

Call us on 0870 405 4455, our office is open Monday to Friday 8.30am - 5pm.

Checklist for Leaders

  • Make a No Obligation Provisional Booking

    To make sure you get the dates and centre you want, call us on 0870 405 4455 and talk to one of our Travel Advisers to make a no obligation provisional booking. We will then reserve the space and send you a Booking Form plus any further details you need to proceed with your reservation.

  • Advertise your Chosen Trip

    You will receive a provisional booking pack containing your Booking Form and a range of promotional material to help promote your trip. The pack also contains a Party Leader Booking Guide which details each stage of the booking process, and provides you with information, tips, support and answers to frequently asked questions.

  • Confirm the Booking
    Return your completed Booking Form with first deposits for each paying member of the party. You will then be emailed a link to your booking details on My PGL. This is a secure, password-protected section of our website where you can view all your booking information and download useful forms.

  • Interim Payment
    An interim payment per paying person is due 8 weeks after the first deposits.

  • Final Balance
    The final balance is payable 8-10 weeks prior to departure. As soon as we have received your final balance and party information, we will forward your final travel details, itinerary and luggage labels. (Payment details may differ for special arrangements such as the Big Brownie Takeovers!)