Help

Please find general help and information on online booking below.

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We will look for your chosen holiday within 7 days from the date you have selected.


Please note that we only operate our adventure holidays and summer camps within UK school holidays.(Easter holidays, Half Terms and Summer) Selected holidays (e.g. Film Making or Music Studio) are only available during the Summer – start dates for these holidays are usually between the 21st July and 25th August. If the date you have chosen comes up without a result please try an earlier or later week.

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Switch/Solo Users

On older Switch and Solo cards, an issue number is present on the card. For more recent switch/solo cards, if there is no issue number present, leave this field blank.

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Security Code

Visa/Mastercard Users

Flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code.

American Express Credit Card Users

Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is your Card Security Code.

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Email Address

Your email address will become your login for the PGL website. It will also be the address that email documentation about your booking (if requested) will be sent to.

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Bedding

The majority of our holiday centres do not automatically supply bedding other than a bottom sheet. If for any reason you are not able to bring your own sleeping-bag/duvet from home, it is possible to hire bedding at a cost of £18.00 per child. Depending upon the centre, bedding consists of pillow and pillowcase and either duvet, cover and sheet or sleeping-bag and sheet inner.

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Dietary Requirments

Please give details of any dietary requirements for this passenger (including vegetarians, special diets, allergies, etc)

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Medical Conditions

Please provide details of any medical conditions that we need to be aware of for this passenger (this information is treated in the strictest confidence). We need to know in advance about any congenital complaint and/or standard child illness, e.g. asthma, allergies, epilepsy, and whether the child has been in hospital for any reason within the 6 months prior to booking.

You will also be asked to complete a Medical and Emergency Contact Form which will be sent with your Final Information Pack, including a telephone number where we can always contact you in the event of an emergency during the holiday. Please keep this form handy as it must be handed in on arrival at the centre or to the travel courier. Where appropriate, please provide all relevant information concerning medical conditions and any medication or drugs currently being administered. Any pills or medication must be handed in to reception on arrival, together with details of daily dosage and administration.

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Swimming Ability

Please clearly indicate swimming ability at the time of booking. Lifejackets or buoyancy aids are always worn for watersports, except for body-boarding, surfing and snorkelling sessions - swimmers are required to be able to swim 50 metres or more for these activities. Alternative activities are arranged for non-swimmers at most centres.

Participants must be able to swim 25 metres to participate in canoeing on the River Wye (Court Farm, and Tregoyd House); wave skiing on the sea (Beam House and Little Canada) power boating, wave-skiing and waterskiing (Little Canada); watersports on the sea (Osmington Bay) and kayaking on Loch Tay (Dalguise). Water confidence is adequate for all other UK watersports locations.

Participants must be able to swim 50 metres to participate in watersports at our Ardèche, Mediterranean and French Alps centres. Water confidence is adequate for all other overseas watersports locations.

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Penpal Type / E-Pal

Many of our guests travel on their own, however if you feel that it would reassure your child by corresponding with another single child booked on the same holiday week, what about our PGL E-Pals service?

Please bear in mind that it takes us time to build up a ‘pool’ of names before we’re able to contact you with details of an e-pal. We can only make one introduction per person and ages will never be more than 2 years apart. If we cannot find a pal for your child, we’ll contact you in due course to advise, but don’t worry, 60% of our guests arrive on their own and they all leave with lots of new friends.

If you have selected an E-Pal, please provide an email address for this passenger. (Please note that no other PGL correspondence will be sent to this email address, unless it is the same as your booking address)

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Rooming Requests

If this passenger wishes to be roomed with a friend/relative, please enter the full name of both passengers below. (Please note that accommodation is single sex and we therefore cannot room brothers and sisters together.)

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Travel for overseas holidays

Travel is included in the cost of our overseas holidays (supplements may apply for travel from Manchester and Birmingham.)

Travel to and from PGL centres

Travel to UK Holidays

Travel is not included in the price for holidays in the UK. If you wish to use the PGL travel service this must be booked at least 7 days prior to departure. Please refer to the price table for available departure points and dates of operation.

Details of meeting places and times will be forwarded on payment of balance. Changes or cancellations must be notified in writing 7 days prior to departure and if you cancel travel arrangements within 14 days of travel, all travel fees are forfeited.

1. Fully escorted travel
A PGL member of staff travels with your child from when they are signed in at the meeting point, to arrival at the centre. On return, we will escort your child back to the meeting point, where the Travel Courier will remain on duty until all children are collected. Escorted travel to and from UK centres is available on Saturdays.

Little Canada, Isle of Wight
Escorted travel to Little Canada is now also available for Monday to Friday mini breaks, enabling busy working parents to drop their children off at our meeting points in either in Portsmouth or Southampton first thing on a Monday morning and collect them on Friday evening.

Adult supervision all the way to and from the centre makes fully escorted travel a popular choice with many parents. Most journeys are by coach (fitted with lap belts) but occasionally travel may involve rail and coach, such as the journey from London to Beam House or coach and ferry in the case of Little Canada.

For children on holiday in the UK for more than one week, Escorted Inter-centre Transfers are available between most centres.

2. Station transfer
For children old enough to travel alone by train, we offer a pick-up service from the stations nearest to our centres. This service is only escorted from the arrival station to the centre and vice versa.

Our staff will be able to meet arrivals at the station between 15.30 - 16.30 and return guests to the station at the end of the holiday for trains departing between 09.00 - 10.00.

Please note this service does not include rail tickets, which you must book and give to your child.

3.  Airport/Eurostar Pick-ups
For children travelling from outside the UK we offer an escorted travel service from Heathrow airport and the London Waterloo Eurostar terminal as detailed below.

Heathrow
Arrival flight meeting times: Saturdays flights arriving between 08.30-11.30 UK time.
Return  flight departure times: Saturdays flights departing between 15.30-19.00 UK time.

If you are not able to book flights which land/take-off within these hours, please contact us for a quotation

Eurostar, all change!
With the move of Eurostar from London Waterloo to St Pancras International in November 2007 getting to the continent will be quicker than ever! Please call us for exact travel details.

You must provide us with all the relevant flight/Eurostar details at least 3 weeks prior to arrival. These times are provisional as the summer 2008 timings of the Eurostar services have not yet been confirmed.Please contact us on 08700 507 507 for 2008 train times.

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Optional extras

Choose from an exciting range of optional full day excursions. Please find details below of what is available from each centre.

Boreatton Park
White Knuckle Action!
Alton Towers £37.00, Drayton Manor £37.00

Marchants Hill
Action to make your hair stand on end
Thorpe Park £37.00

Court Farm
A fantastic day’s biking in one of the UK’s best mountain biking areas
Mountain Biking £27.00

Tregoyd
Half a day’s riding in the stunning scenery of the Brecon Beacons
Pony Trekking £32.00

Osmington Bay
High speed action
Trip to the Speedway £20.00

PGL Camp Kit

We have been operating children’s activity holidays for 50 years and we have found that the items below are some of the most useful and practical kit for PGL Holidays. This year we are pleased to advise that you can pre-order our camp kit pack when you make your booking and it will be ready for collection on arrival. Our centre staff will ensure your child receives the correct size T-shirt.

We even provide a postcard and pen to encourage your child to write home!
   
Each PGL Camp Kit Pack contains:

• T-shirt
• Baseball Cap
• Small rucksack (ideal for use as dry bag)
• Disposable Camera (24 exposures)
• Water bottle
• Postcard (with stamp to send home!)
• Pen
• Frisbee
• PGL' Spike' Mascot (7-10s)
• Cool PGL sunglasses (10-16s)

Cost per Pack £27.00

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Insurance

It is important that everyone travelling with PGL has holiday insurance.  Experience has shown that standard policies do not cover all our activities, e.g. motorsports, abseiling and rifle shooting.  For your protection, therefore, we have arranged a special policy with Union Reiseversicherung AG. PGL insurance includes the following benefits as long as claims fall within the terms and conditions of the policy:

• Cover for all activities organised by PGL.
• Personal accident up to £25,000.
• Medical and other expenses up to £5 million for overseas holidays and up to £10,000 (other expenses only) for the UK.
• Cancellation charges up to the cost of the holiday (maximum £1,000).
• Luggage up to £1,500. Single item £250. Valuables limit £250.
• Personal money up to £100 for under 16’s.
• Personal liability up to £1 million.
• Curtailment of activities at £20 per day in summer or a pro rata refund of the ski pack (lessons, lift pass and ski school) in winter (both up to a maximum of £240).
• Delay compensation, up to the invoice total for abandonment of overseas holidays.  Compensation per 12 hour delay, up to £20.

Full details of our insurance cover can be found on our website or can be sent to you upon request.

Please note that cancellation cover comes into force when you pay the appropriate premiums. One premium will cover two or more consecutive holiday weeks per child. Non consecutive weeks require separate premiums.  Most of the above sections are subject to £10 excess (up to £100 excess for legal expenses).  Please read the Key Insurance Points statement on this page.

Clients not purchasing our insurance will be asked to complete an Insurance Indemnity Form issued on the advice of ABTA.

INSURANCE PREMIUMS PER GUEST

Duration UK & Eire Resident EU Resident Resident Outside EU
7 night or longer UK holiday £34 £44 £57
4 night UK holiday £24 £30 £38
3 night UK holiday £17 £23 £29
       
French Holidays £40 £52 £56


Key Insurance Points

We would like to explain some of the definitions and features of our insurance cover for you.

Cooling off period: Your policy contains a 14 day cooling off period, during which you can cancel the policy and get a refund, if you have a justifiable reason for being dissatisfied with the cover it provides.

Pre-existing health conditions: If any participant, or any other person on whom the travel plans depend, haas ever had treatment for any heart condition or circulatory condition, a stroke or high blood pressure, any breathing condition (including asthma), any type of cancer, any type of diabetes, any psychological condition, any existing injury or other serious or recurring medical condition, any condition requiring long term, prescribed medication or if you or they are receiving or awaiting investigation for any medical condition, you must advise the insurers via PGL to see if additional cover is available. Insurers reserve the right to impose terms. You will receive confirmation in writing of their decision.

Conditions, Exclusions & Terms: conditions and exclusions will apply to individual sections of your policy while general exclusions, conditions and terms will apply to the whole policy.

Property Claims: these claims are paid based on the value of the goods at the time you lose them and not on a “new for old” or replacement cost basis.

Policy Limits: most sections of the policy have limits on the amount the insurer will pay under that section. Some sections also include other specific limits, for example for any one item or for valuables in total. You are advised to check your policy if you intend taking expensive items with you, which we advise against.

Policy Excesses: Under some sections of the policy claims will be subject to an excess. This means that you will be responsible for paying the first part of the claim. The amount you have to pay is called the excess.

Reasonable Care: You need to take all reasonable care to protect yourself and your property otherwise the claim may be refused.

Complaints: The insurance policy includes a Complaints Procedure which tells you what steps you can take if you wish to make a complaint.

Dangerous Sports or Pastimes: if you are going to take part in dangerous sports or pastimes where there is a risk of injury, check that your policy covers you. All activities officially organised and implemented by PGL are covered.

Policy Document: This gives full details of what is not covered and conditions of the cover.

Law : The Insurance Policy will be subject to the law of England and Wales unless otherwise agreed.
 
Please ensure you read your insurance policy carefully. Failure to comply with the terms and conditions of the policy may result in cover being restricted.

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Booking conditions

Please take time to read the following terms and conditions carefully. They are the basis of the contract between yourself and PGL.

A contract will exist between us when we have taken your booking and required payment. You will then automatically receive a confirmation/invoice detailing exactly what has been booked. If you think anything is incorrect please contact us straight away. All correspondence will be with the person named on the confirmation invoice who accepts the following conditions on behalf of all participants. The contract between us is governed by English Law and any dispute will be dealt with under the exclusive jurisdiction of the courts of England and Wales. Any monies paid to an appointed agent will be held by the agent for PGL until they are paid over to PGL.

Your final payment and travel tickets
The balance of your account is payable not later than 12 weeks before holiday commencement. If payment is not made by the due date, we reserve the right to advise you of the cancellation of your holiday booking and make a cancellation charge at the appropriate rate. Full payment must accompany bookings made within 12 weeks of departure.

Changing your booking or travel
If, after you have confirmed your booking, you wish to make any alterations, an administration charge of £25 will be made per child. Any such amendment may be telephoned to PGL in the first instance but must be confirmed in writing immediately thereafter with the appropriate amount enclosed. However, if a major amendment is requested less than 8 weeks prior to the starting date of the holiday, we reserve the right to treat your request as a cancellation and charge the appropriate cancellation fee as detailed below.

In order that all our staff have the correct information we cannot accept additions or alterations to travel arrangements within 7 days of the commencement of the holiday.

If we are forced to make changes
PGL will do its utmost to provide all of the arrangements that have been confirmed, but must reserve the right to alter or cancel any activities, accommodation or other arrangements, including escorted travel, if operational, weather or other considerations so dictate.

If we have to make a major change to your holiday, we will offer a suitable alternative if available, or 100% refund, if we are not able, in our opinion, to offer an alternative that is sufficiently comparable. Compensation will be paid as below if we have to make a major change to your holiday within 8 weeks of holiday commencement, unless the change is due to circumstances beyond our reasonable control, including but not limited to war, riot, civil commotion, act of God, industrial dispute, Government action, epidemic, disease, adverse weather or natural disaster.
56 – 29 days -10% of holiday price
28 – 15 days -15% of holiday price
14 days or less – 25% of holiday price

The price of your holiday is subject to surcharge due to unforseen increases in fuel costs, Government action such as increases in VAT or any other Government imposed increases or adverse currency exchange rate variations.

Even in this case, we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged but, where a surcharge is payable, there will be an administration charge of £1 together with an amount to cover agents' commission where relevant.

If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the surcharge advice.

The prices of our holidays abroad have been fixed according to an exchange rate of 1.443 Euros to £1 as published in the Financial Times on 9th October 2007. You will be notified 8 weeks before departure if a surcharge is due on your holiday.


Cancelling your holiday or travel
If you find that you cannot take your PGL holiday and have to cancel, for whatever reason, your deposit will be forfeited to cover our costs. If we receive your written cancellation within 56 days of your holiday commencement date, higher cancellation charges will be made, as follows:
56 to 29 days prior to commencement – 30% of the total holiday price.
28 to 15 days prior to commencement – 45% of the total holiday price.
14 to 1 days prior to commencement – 100% of the total holiday price.
On or after the commencement date – 100% of the total holiday price.
The date of effective cancellation is calculated on the day of receipt of written advice in our Reservations Department.

Travel costs are forfeited unless written cancellation is received more than 14 days prior to holiday commencement. Your PGL holiday insurance may cover the cost of cancellation. If in doubt don’t hesitate to contact our brokers, Fogg Travel Insurance Services, on 01623 631 331.

Any complaints
If there is any problem with the holiday, we want to put this right for you as soon as possible.  Please ask your child to mention it to their Group Leader/Courier/Centre Manager straightaway. Alternatively, we will be pleased to make a phone available, so your child can speak to you if this is preferable. We would ask you to make immediate contact with either the centre or Head Office in Ross on Wye. If we have been unable to find a solution, you have 28 days to write to us to explain your grievance.

If you are still unhappy, your complaint may be referred to arbitration under a special scheme arranged by the Association of British Travel Agents (ABTA) in conjunction with the Institute of Arbitrators. This scheme provides for a simple and inexpensive method of arbitration on documents alone, with restricted liability on a customer in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. The scheme can however deal with compensation claims involving minor injury or illness, subject to a limit of £1,000 per person. Application for arbitration must be made within 9 months of return from holiday. Further details can be supplied by ABTA on request. Their address is: 68-71 Newman Street, London W1P 4AH.

Our responsibility
PGL accepts responsibility for those elements of the holiday arrangements which are under our direct control, and for the acts and/or omissions of our employees, agents, sub-contractors and suppliers. Save as set out below, no liability is accepted for personal illness, injury or death.

We do accept responsibility for any personal illness, injury or death which results from the negligent (as the word is understood in the English Law) acts or omissions of any servant or agent, or any supplier, working on our behalf in the provision of services or facilities to you and whilst acting within the scope of their employment.

Please note, however, that we do not accept liability for any air or sea carriers whose individual conditions of carriage apply and are often subject to international agreements. We cannot be held responsible for the failure or inability of any equipment or computer programme to recognise or correctly interpret or process any date as the true or correct date, or to continue to function correctly beyond that date.

We cannot be held responsible for the loss of enjoyment or additional expenses due to delays or changes in any travel arrangements or other services which are caused by circumstances amounting to force majeure, such as, but not limited to war, riot, civil commotion, act of God, Government action, epidemic, disease, natural disaster, industrial dispute or adverse weather conditions. We can only be liable for the provision of special requests where we have confirmed their availability in writing.

Should you or any member of your party have the misfortune to suffer illness, injury or death during the period of your holiday, arising out of an activity which does not form part of the arrangements made by us, we shall, where appropriate, and subject to our reasonable discretion and prior agreement, give you and your family every help that we can by way of initial assistance, including initial legal costs associated there with, up to a maximum value of £5,000 per booking form. You must request such assistance within 90 days from the date of the misadventure and in the event of there being a successful claim for costs against a third party or there being suitable insurance policies in force, the costs incurred by PGL shall be recoverable from yourselves.

We shall not be liable in respect of any loss of profits, damage to goodwill or any type of special, indirect or consequential loss even if such loss was reasonably foreseeable or we have been advised of the possibility of you incurring the same. Subject to the above, and excluding liability for death or personal injury, our liability shall be limited to £15,000 pounds sterling in respect to any one claim.

Your responsibility
It is the responsibility of the parent/guardian to advise PGL of a child’s special dietary requirements and swimming ability in writing or by telephone at the time of booking.  This information will be reconfirmed to you in our documentation. (All children participating in watersports must be able to meet PGL’s swimming requirements as detailed in the Parent Guide.)

It is also the responsibility of the parent/guardian or other person acting in ‘loco parentis’ to fully advise PGL, when booking, and then follow this up in writing, of any illness, disabilities, social or behavioural problems that a youngster currently has, or has recently experienced, which might affect the youngster or other guests during the PGL holiday We may request written confirmation from your child’s GP and/or teacher confirming the suitability of the holiday with particular reference to such considerations as physical access, successful participation and health and safety. We will naturally treat any personal information sensitively and respect confidentiality.  We are committed to making our holidays as accessible to as many guests as possible, however, very occasionally we may not be able to provide the service required and will refund any deposit paid.

We reserve the right to exclude any person before or after holiday commencement if important personal details have not been fully declared and/or his/her behaviour is incompatible with the general enjoyment and wellbeing of others.  Collection would be entirely at the responsibility and expense of the person acting in ‘loco parentis’ to whom any costs for damage and other expenses incurred would also be charged.

Behaviour deemed inappropriate may include:

Under age buying and consumption of alcohol
Leaving the site unless accompanied by a PGL member of staff
Suspected involvement with illegal drugs
Smoking outside of designated areas and smoking by under 16s
Entering accommodation used by the opposite sex
Theft or illegal activities
Threatening behaviour, bullying, offensive or insulting language to other guests, PGL staff or any other person resident on centre
Anti social behaviour affecting other guest’s enjoyment of their holiday
 
Personal property
Your personal property, including baggage, is your own responsibility at all times, unless any loss or damage is due to our negligence or failure to carry out our responsibility. Please note that an adventure holiday is not the place to bring mobile phones, expensive watches, jewellery or other precious items which may not be covered by the PGL insurance.

Data Protection
The personal information requested at the time of booking and on subsequent proformas is held on computer and required to allow our employees, agents, sub-contractors and suppliers to provide the promised holiday to our normal high standards. By providing us with the information required for booking you are deemed to accept the above and to have gained consent from the parent’s of all members of your party to disclose their details to us. At time of booking or requesting a brochure, whichever is sooner you will be asked if you wish to receive future mailings from PGL and/or carefully selected third parties. If you do not wish to receive these mailings, please advise at the time of booking or alternatively write to the PGL Marketing Department, Alton Court, Penyard Lane, Ross on Wye HR9 5GL. Please refer to the privacy statement on this website for futher details.

Photography
We regularly take photographs and videos for promotional and training purposes if you do not want your child to appear in these you must write to PGL customer services and inform PGL staff on arrival at the centre.

Finally
The details announced on this website are published in good faith in November 2007, if we ascertain ourselves or are notified of any changes to the details herein we will advise you as soon as possible.

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Making a booking

Call 08700 507 507

Monday – Friday: 08.30 – 18.00
Saturday: 09.00 – 17.00

(During September office hours are 08.30 – 17.30 weekdays only)

 or book on-line


BEFORE BOOKING MAKE SURE YOU HAVE TO HAND THE FOLLOWING INFORMATION FOR ALL CHILDREN

• Your preferred holiday/s and date/s
• Your preferred centre
• Your child's full name
• Your child's date of birth
• Parent/Guardian's contact name, address and telephone number
• Email and/or fax number if possible
• Any special medical/dietary/personal information
• Swimming ability :
can swim 50 metres or more
cannot swim 50 metres but is water confident
cannot swim

Any optional extras:
• Escorted Travel to/from the centre
• PGL Camp Kit £27 
• Bedding £18
• Insurance
• Optional Excursions/Activities


 Payment methods

You may pay by:
• Debit card/credit card
There is no charge for debit cards and credit cards on bookings made via the internet.
Please note that due to the fee levied by credit card companies a 2% charge will be made on all credit card payments made by phone.

• Cheque payable to ‘PGL Travel Limited’

• Bank transfer (overseas guests)
If you pay in full by bank transfer, charges incurred in your country are at your expense and that the transaction will take up to four weeks to clear.  The transfers should be made to our bankers:

Royal Bank of Scotland, London City Office,
PO Box 412,
62/63 Threadneedle Street,
London,
EC2R 8LA. 
Sort Code: 15.10.00. 
Account number: 21552286.
BIC code: RBOSGB2L
IBAN number: GB70 RBOS 1510 0021 5522 86

We must receive a faxed copy of the transfer within 72 hours of booking. Please quote your booking reference number, the child’s name, holiday code and holiday date on all transfers.  A charge of £20 per child is made on all bookings paid by Bank Transfer, to cover our bank charges in the UK and the cost of additional fax, telephone and postal charges.

Security Online

When you book online or input personal information or access your account information, we offer the use of a secure server.  The secure server software (SSL) encrypts (scrambles) all information you input before it is sent to us so that nobody other than us can view or download your information.

Deposits

Once we have checked availability we will take a non-refundable deposit paid by credit/debit card in order to secure your places. Deposit due:

£50.00 per child for up to 4 nights
£95.00 per child, per week for UK weeks
£125.00 French/Skiing/Snowboarding holidays
Unless you are booking via the internet when full payment will be required at the time of booking.

Once a payment has been received you will automatically receive a confirmation invoice detailing exactly what has been booked including, insurance, any additional extras or special details.

If you think that anything is incorrect or you would like to make an addition to your booking please contact us straight away.

In the case of telephone bookings, the full balance will be payable 12 weeks prior to departure.  A reminder will be sent when this date is due.

Please note, we reserve the right to charge an administration fee of £20.00 per child, for changing arrangements previously agreed to, including travel changes.

Group Discounts

Why not send your children on a PGL holiday with some of their friends? Not only will they be able to enjoy the PGL experience together, but book as a group and benefit from some great savings!

Book 4 or more children and you are eligible for the following discounts:

4-6 children   £25.00 per head
7-9 Children   £50.00 per head
10-12 children   £75.00 per head
If there are more than 12 children in your party then please give us a call and we will be delighted to quote you a special price.

The following terms apply for group discounts:

What’s included?

A PGL activity holiday offers unbeatable value and includes the following benefits:

Holidays in the UK
• A full programme of exciting activities
• Use of approved equipment
• Friendly and encouraging activity instruction
• Sympathetic care and supervision
• Full-board accommodation as described
• Fun-filled evening entertainment
• PGL certificates and prizes
• An e-pal service

Overseas holidays
Holidays in France include all the above and escorted travel from the UK to the centre. Travel is included from London or Dover/Folkestone. A supplement applies for travel from Birmingham or Manchester.

We use British coaches with lap belts, WC and video (please note we cannot guarantee lap belts used on any continental coach used as a result of a breakdown etc because belts are not yet a statutory requirement in France). Travel to France does not include meals en route.

Ski holidays
• Return coach travel from the UK to resort
• 6 nights full-board accommodation
• 6 days equipment hire
• 6 days instruction by qualified ski instructors
• 6 days lift pass
• Winter sports insurance
• Evening entertainment
• Services of ski couriers who travel from the UK and return

What’s not included?

• Travel to PGL centres in the UK
• Insurance (except ski holidays)
• Bedding (except French Mix and Paris)
• Optional extra activities or excursions at some centres
• Personal spending money
• Meals whilst travelling  (however, a packed lunch will be provided for children returning home by escorted travel in the UK)

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Your details are secure

When you book a holiday on the PGL website, each page of the process from the availability page through to the payment page is encrypted using SSL. This means that no-one can intercept any details that you submit about you or your children.

Depending on your Internet browsing software, you may be able to see a gold padlock on the grey bar at the bottom-right hand side of the screen. (If you are using Internet Explorer 6 or above, you may need to click on 'View' from the menu and then the 'Status Bar' option to view the grey bar). You can double click the padlock to view the Security Certificate for the website. You can also click on the Verisign logo shown to the left to authenticate the Security Certificate. A secure page is also denoted in the address bar; a secure pages' address begins with 'https://', as opposed to 'http://' for non-secure pages.

You should never submit any personal or credit card details on a page that is not secure.

Online payment verification

Your Credit/Debit card details are submitted securely to Secure Trading, and the payment will be authorised before the booking or purchase is completed. Cards reported as stolen or have expired will not be authorised. Identical duplicate payments are flagged, for example if you were to accidently press the 'submit' button twice on the checkout page.

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Additional Information

Please provide details of any special requests or information for this passenger (e.g. birthdays or personal problems we need to know about).

We must be advised in advance if your child is currently or has recently experienced any major illness, disabilities, behavioural or social problems that may affect him/her or our other guests. At PGL we are continually working to enable as many children as possible to enjoy our holidays. To help us achieve this, please provide full details at the time of booking or in a covering letter addressed to our Reservations Manager. We then may request written confirmation from your child's GP and teacher confirming the suitability of the holiday. We will naturally treat any personal information sensitively and respect confidentiality. Very occasionally we may not be able to provide the service required and will refund any deposit paid.

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Privacy Policy

At PGL Travel Limited ("PGL") we have adopted the following privacy policy as part of our commitment to protect any personal information relating to:

which you may provide to us through this website or by any other means ("Personal Information"). Any change to this Privacy Policy will be posted on this website and will become effective 5 days after posting. Please note that this Privacy Policy does not apply to other websites linked through this website. Personal Information which you choose to provide to other websites will be subject to the privacy policies of those websites.

  1. PGL will not use or disclose Personal Information unless you have given your permission, except for the following purposes:

    1.1 to assess, operate and improve this website and the services provided through it or in relation to it;
    1.2 to keep you informed about PGL and its services and about this website;
    1.3 if PGL is required to disclose such Personal Information by any applicable law, regulation or legal process.

  2. PGL will not sell, trade or rent any child's Personal Information. PGL will not knowingly write to any child. All communication from PGL will be directed to you as the adult responsible for the booking.
  3. PGL will not sell, trade or rent any other parent's/guardian's Personal Information unless they have separately given their permission.
  4. PGL will not sell, trade or rent your Personal Information to others unless you have given your permission. With your permission, PGL will only share your Personal Information with carefully chosen, reputable and trustworthy third parties. PGL will follow the relevant legal requirements and use all reasonable precautions to ensure that only responsible third parties see the Personal Information. However, PGL is not responsible for any breach of security or any act or omission of third parties who receive your Personal Information.
  5. In addition to the use of your Personal Information as described above, PGL may also gather anonymous information which may be used by PGL or shared with third parties. This is information which does not identify you, but which may be helpful for marketing purposes or for improving this website or the services provided through it.
  6. This website uses, or may from time to time use, Cookies. Cookies are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes and they can make the World Wide Web more useful by storing information about your preferences on a particular site. The use of Cookies is normal practice and many major websites use them to provide useful features for their customers. Cookies do not personally identify users but they do identify a user's computer. Most browsers are initially set to accept Cookies. If you prefer, you can set your browser to refuse Cookies.
  7. If you have any questions or wish to have any Personal Information edited or deleted, please e-mail customerservices@pgl.co.uk or write to us at the address below:

 

Customer Services Manager
PGL Travel Ltd
Alton Court
Penyard Lane
Ross-on-Wye
Herefordshire
HR9 5GL

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