Planning a holiday is always exciting, but you may have some individual requirements you would like to discuss prior to booking. Remember, you can always give our friendly Holiday Consultants a call. Most are parents too, and all have first-hand knowledge of the centres and activities. They will understand your queries, and will be able to perfectly tailor a holiday for your child.

Ready to book?

You can book over the phone or on our website. But first check you have the following information to hand.
- Your preferred PGL holiday/s and date/s
- Your preferred centre
- Your child’s full name
- Your child’s date of birth
- Parent/guardian contact name, address and tel number
- Email and/or fax number if possible
- Any special medical/dietary/personal information relevant to your child
- Your child’s swimming ability*:
            - can swim 25 metres or more
            - cannot swim 25 metres but is
                water confident
            - cannot swim

* For some holidays and activities your child will need to be able to swim 50 metres or more.

Details of any optional extras required:

-  Escorted Travel to/from the centre 
-  PGL Camp Kit (£27)
-  Bedding £18 per child
-  Insurance 
-  Optional Excursions/Activities

Payment methods

You may pay by:
-  Debit card/credit card
Please note that due to the fee levied by credit card companies, a 2% charge will be made on all credit card payments made by phone. Internet bookings are not subject to credit/debit card charges.

- Cheque 
Payable to ‘PGL Travel Limited’

- Bank transfer (overseas guests)
If you pay by bank transfer, please be aware charges incurred in your country are at your expense, and that the transaction will take up to four weeks to clear. The transfers should be made to our bankers:
    Royal Bank of Scotland, 
    London City Office, 
    PO Box 412, 62/63 
    Threadneedle Street,
    London, EC2R 8LA.
    Sort Code: 15.10.00.
    Account number: 21552286.
    Account name: PGL Travel Limited
    IBAN: GB70 RBOS 15100021552286
    BIC: RBOSGB2L

We must receive a faxed copy of the transfer within 72 hours of booking. Please quote your booking reference
number, the child’s name, holiday code and holiday date on all transfers. A charge of £20 per child is made on all
bookings paid by bank transfer, to cover our bank charges in the UK and the cost of additional fax, telephone and
postal charges.

Security Online

When you book online, input personal information or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts (or scrambles) all information you input before it is sent to us. This way nobody other than us can view or download
your information.

Deposits

For bookings over the phone, once we have checked availability, we will take a nonrefundable deposit paid by credit/debit card in order to secure your places. Please note that if you are booking online, we require the full payment when you book.
Deposits of the following amount will be due:

• £50.00 per child for up to 4 nights
• £95.00 per child, per week for UK weeks
• £125.00 per child

French/Skiing/Snowboarding holidays

Once a payment has been received, you will automatically receive a confirmation invoice. This will detail exactly what has been booked, including your insurance, any optional extras and any special instructions. In the case of telephone bookings, you will
need to pay the full balance 12 weeks prior to departure. To help, we’ll send you a reminder when it is due. If you think that anything is incorrect or you
would like to make an addition to your booking, please contact us straight away. Please note, we reserve the right to charge an administration fee of £25.00 per child,
for changing arrangements previously agreed to, including travel changes.