working as a Receptionist
This position involves a variety of functional and administrative tasks, as well as being the first point of contact for visitors to the centre. The Receptionist often acts as a catalyst ensuring that information is passed between all departments.
The role of the Receptionist is key in the smooth running of centre life. You'll be constantly busy as a you will act as the first port of call for visiting teachers, children and visitors.
In addition, you'll be processing the ingoing and outgoing post, manning the switchboard, ordering the stationery and much, much more.
As a Receptionist you will need to have first class organisational skills, a keen eye for detail and excellent customer service skills. In addition to the above, you will need to have basic PC skills (Word, Excel, Outlook and Explorer) and have a confident phone manner.
You will be able to multi-task and prioritise your daily/weekly workload. Previous experience is useful but not always necessary as we can give full training.
Duties will vary from centre to centre however it is likely that you will be primarily involved in taking and making telephone calls and running the reception desk.
You will also process incoming and outgoing post for staff and guests, perform other ad-hoc administration duties, and administer basic first aid (training given).
If you join us as a Receptionist you will have the opportunity to gain invaluable knowledge, skills and experience whilst working towards nationally recognised qualifications, all free of charge. Previous experience will help your application but is not vital. If this is your first time working with PGL and/or have limited experience as a Receptionist you will automatically be enrolled onto our award winning Apprenticeship Foundation Programme.
The Programme includes a Level 2 Certificate in Hospitality and Operational Support, which is delivered and assessed in the work place and is supported by a comprehensive centre induction, regular observations, feedback and performance reviews. Following on from this you will be able to continue your studies by enrolling onto an Intermediate Apprenticeship in Customer Service or Hospitality.
There are a number of opportunities for you to extend your experience, knowledge and skills at PGL. We encourage all our employees to create and maintain a Personal Development Plan (PDP) that can be used to identify and work towards their career goals.
This is supported by our extensive range of formal and informal development opportunities. Career progression routes for Receptionists include roles such as Centre Administrator, Administration Manager, Programme Manager or HR Supervisor.
Zoe Heaven, Windmill Hill
My job includes working with all departments across the centre and being the first point of call for guests, staff and visitors. My days include dealing with telephone enquiries, arrivals and departures, post, lost property and deliveries.
Two days are never the same. I enjoy the variety my job gives me, dealing with different types of queries and people. I get to meet lots of people on reception and I am able to develop my skills in the job.
The opportunities PGL offer, and being able to develop and gain new qualifications, attracted me to the role. I like the idea of working in a busy environment and with people from all over the country.
Living on centre is never dull, there is always something going on somewhere, social events, staff entertainment and weekly sports events.
Through gaining more experience and developing my skills at PGL I want to go into the Administration side of the business.
The opportunities PGL have to offer, going to different centres UK and beyond, working and living with a variety of different people makes it a unique place to live and work. You can gain so much while working here it is an opportunity not to be missed.
As a Receptionist with PGL you will receive a competitive wage with various accommodation and food packages available.
Key PGL Facts
Need more convincing to apply? Surely not, but if so – here are a few ‘must know’ key facts:
- we employ over 3,000 people every year
- over 400,000 guests visit a PGL centre every year
- we are old! We have been providing activity holidays since 1957 (almost 60 years)
- we have the most competitive staff package
- we are the employer of choice within the outdoor activity industry!