Working as a
Retail Assistant

Get started in the fast-moving retail industry.

Our modern retail outlets are an outstanding place to get you started in one of the UK’s biggest industries. Retail is all about customer service – helping our guests, supplying them with what they need, and ensuring they have a seamless and positive experience. Whether it’s working in our shops, our bars, or assisting our Housekeeping team, we give you the opportunity to thrive and develop the skills required to be a success in retail.

We will help you build on your customer focus and your ability to manage yourself, and our training programme will ensure you progress and develop your all round skills. From serving guests and keeping records of stock, to ensuring takings balance and maintaining high levels of customer service with the guests you interact with; you’ll flourish in our fun, friendly and supportive work environment. As a Retail Assistant you’ll be in the thick of the action in the buzz of the bars and the frenzy of the shops.


Key Responsibilities

All of our centres have a gift and tuck shop where guests can buy all manner of PGL related goodies as well as refreshments, souvenirs and confectionery. Some of our larger centres also have onsite bars which are open in the evening for PGL’s adult guests and staff – these are also staffed by our Retail Assistants.

At some of our smaller centres this role is combined with that of housekeeping or General Assistant so you will spend your time between the roles. The gift and tuck shops are open on a daily basis and are where you will predominantly be based. You may have the opportunity, in your spare time, to participate in evening entertainments/activities with PGL guests and build up your skills, competencies and confidence.

Learning and Development

At PGL, working as a Retail Assistant, you will gain invaluable knowledge, skills and experience whilst working towards nationally recognised qualifications, all free of charge. Previous retail experience is not essential but will strengthen your application. If you are new to PGL and/or have limited retail experience within the Retail sector you will automatically be enrolled onto our award winning Apprenticeship Foundation Programme.

This includes a Level 2 Certificate in Hospitality and Operational Support. This is delivered and assessed in the work place and is supported by a comprehensive centre induction, regular observations, feedback and performance reviews.  You will then be eligible to continue your studies by enrolling onto an Intermediate Apprenticeship in Retail.

Progression Opportunities

There are a number of opportunities for you to extend your experience, knowledge and skills at PGL. We encourage all our employees to create and maintain a Personal Development Plan (PDP) that can be used to identify and work towards their career goals

This is supported by our extensive range of formal and informal development opportunities. Career progression routes for Retail Assistants include roles such as Retail / Bar Supervisor / Manager or Retail and Finance Manager.

Who does this job?

Natalia Szczepanek, Liddington

I’ve worked at Little Canada in my first year in the Houskeeping Keeping team whilst learning English. I then became an instructor for three seasons at Osmington Bay, White Cliff Bay, in France and Liddington.

My job as a Retail Assistant is fun and enjoyable. We are strongly customer focused department responsible for the guest gift shop and staff entertainment.

I like working in a small team, we have all become good friends. I also get the opportunity to travel, visit new centres and meet new people.

My first year was a big challenge to learn English then it becomes a great new life style, travelling, taking training opportunities and getting qualifications.

It’s a great community atmosphere. It’s always something to do! You will never be bored living on centre.

Working with PGL is different, interesting and fun! PGL give you a variety of training and development and it’s a chance to work in an international team.


Staff Package


All new Retail Assistants with no or limited previous experience will join our Apprenticeship Foundation Programme and receive £136.56 per week in the UK and £86.00 overseas. Retail Assistants that graduate from the Apprenticeship Programme will move on to NMW (up to £273 per week) in the UK and an increased wage overseas.  


Retail Assistants will receive on site accommodation at a highly subsidised £35.56 per week, inclusive of all bills, so there is no need to worry about council tax or utilities. Any Retail Assistants working overseas will receive free accommodation.


Apprentice and overseas Retail Assistants will receive their meals free. For UK graduate Maintenance Assistants a meal package option is available which works out at just £1.90 per meal (£40.00pw). This includes breakfast, lunch and evening meal – even on your days off! There’s always a fresh salad bar option as well as soup and a cooked main course, dessert, fresh fruit and hot drinks.


As a Retail Assistant your staff package will include a practical and durable PGL staff uniform with no deposit required. The uniform you are given depends on your job role, working location and contract length.

Where you can do this Role



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Key PGL Facts

Key PGL Facts

Need more convincing to apply? Surely not, but if so – here are a few ‘must know’ key facts:

  • we employ over 3,000 people every year
  • over 400,000 guests visit a PGL centre every year
  • we are old! We have been providing activity holidays since 1957 (almost 60 years)
  • we have the most competitive staff package
  • we are the employer of choice within the outdoor activity industry!