Support and benefits
A more personal service with PGL
We are fully committed to providing you with the highest level of service possible. Last year approximately a quarter of a million passengers travelled with PGL. Relax and allow us to give you the benefit of our experience and support.
Supporting you before you travel
At our head office in Ross-on-Wye, our team is responsible for the smooth running and coordination of your booking, from initial enquiry and planning through to completion. So whether you are a first time Party Leader or you have arranged trips before, PGL makes organising your trip simple and straightforward.
Our advisers have an in-depth knowledge of all our courses and centres and will help you make the best decision to suit your requirements.
Supporting you on centre
Once you arrive at your chosen PGL Centre, there is a whole team of professional, trained staff, dedicated to looking after you and your group, who will work in partnership with you to ensure that your stay is both rewarding and fun.
- A PGL 'Groupie' is allocated to your group and is your main contact throughout your stay, liaising between you and the centre management and staff. Their training and enthusiasm is invaluable, particularly during the fun evening activities which they lead with your assistance (please ensure there is at least one supervising adult available during evening entertainment sessions to assist with supervision)
- At every centre there is an experienced and professional Centre Manager who is in charge of operations and has overall responsibility for the success of your course and the performance of our staff.
- All our Instructors are specifically trained for our programmes to ensure the delivery of safe and rewarding sessions. We welcome Group Leaders to observe all activity sessions and participate where possible.
Supporting you in resort
Your representative is on hand to provide support and assistance to you, your staff and your group throughout your stay. Your PGL Rep liaises with the ski school, the lift pass company and hoteliers to ensure the smooth running of your trip. They also arrange and advise on evening activities available in your resort, and run a free in-house entertainment package for your group.
24 hour emergency support line
For your peace of mind there is a 24 hour PGL emergency contact available at all times during your trip.