FAQs for party leaders
Below is a list of frequently asked questions. If you have a query that isn't listed here, or would like more information on any of the topics mentioned, please call us on 0333 321 2116
We are supported by local authorities throughout the country, and every year thousands of schools entrust PGL with the organisation and coordination of their curriculum-based adventure or adventure study courses.
The Outdoor Education Advisers’ Panel (OEAP), which represents all advisers for school visits across every local authority area in England and Wales, and an increasing number of academy trusts, has stated that all authorities with OEAP membership recognise the Learning Outside the Classroom Quality Badge accreditation.
Our adventure centres have been awarded the Learning Outside the Classroom Quality Badge.
We encourage first-time travellers and teachers who are not familiar with the PGL experience to attend inspection visits and preview weekends at PGL centres. These events give you the opportunity to view the surroundings, accommodation and facilities, and question our centre teams regarding safety, PGL practices, or any other aspect of your trip. You will find our staff knowledgeable and eager to assist and reassure you.
Full board accommodation at the centre is provided free of charge and is available for up to two teachers per school.
Yes, we are a member of the Association of British Travel Agents (ABTA) which means you benefit from ABTA's assistance and Code of Conduct. Many of the travel products and services we sell are protected in case of the financial failure of the travel company. We are also ATOL holders for any booking made with PGL Air Travel Ltd. Please ask us about the protection that applies to your booking
As a company we are unable to accept childcare vouchers as payment for our school travel programme as we are not 'in loco parentis', however as a school you may be able to accept them as payment, in order to find out if you are please contact your Local Authority.
PGL head office staff will assist you with your booking. At our head office in Ross-on-Wye our team is responsible for the smooth running and coordination of your course booking. From initial enquiry and planning through to completion, they will be on hand to give advice and support every step of the way.
Once you have made your no-obligation provisional booking you will receive a Party Leader’s booking pack which includes:
PGL Party Leader Booking Guide - your comprehensive guide with tips on how to organise your trip and an explanation of what you will receive from PGL at each stage of the booking process.
PGL Codes of Practice - containing detailed information regarding health and safety and risk assessment systems and procedures. Specific risk assessments for each centre are also available and will save you a lot of precious time.
PGL publicity material - to help you advertise and promote the trip:
- Large posters to advertise the course in school.
- Information for each student and their parents explaining the course in detail.
- For some courses there is a DVD available, giving groups and parents an insight into the excitement and adventure of a PGL course.
In addition to the various early booking discounts, we also offer FREE places for Party Leaders and accompanying school staff, and concessionary places for their families.
At PGL partner centres we offer private, self-contained areas on fully equipped public sites owned by third parties. This allows us to offer peak dates at fantastic prices in popular locations.
When you make a provisional booking we will send you an email containing a link - when you click on this link and register you can then access details of your booking at your convenience.
If you haven't received an email from us but would like to view your booking details online, call your reservations advisor/tour organiser and they will get the link sent to you.
Children are welcome to bring pocket money with them. Most PGL centres have gift shops selling non-branded and branded goods, including stationery and confectionery.