Frequently asked questions

for parents 


For some of our younger staff working with PGL may be the first time living away from home.

As parents you may be concerned that they will be safe and well and that they will look after themselves; even more so if they are travelling to/from overseas.

At PGL we have over 50 years' worth of experience working with young adults and are fully aware that a happy workforce is a productive workforce and we make the wellbeing of our staff a top priority. Below you’ll find answers to some of the most common questions that parents and guardians put our way.

Can I fill out an application form on behalf of my son/daughter?

No; this must be completed by the individual applicant. We are also unable to discuss applications or contracts with anyone other than the individual applicant.

When the form is submitted, we ask for a declaration that is the equivalent of a signature so this must be completed and submitted by the applicant.

We strongly encourage applicants to complete their own form as independence, maturity and self confidence are important attributes that we look for in our potential employees.

All applicants are welcome to call us to discuss their skills and experiences prior to applying or whilst completing the form, and there are plenty of helpful hints on our website and top tips within your My PGL account.

How do we stay in touch?

If you are worried about losing touch - don’t be. There are several ways of getting in touch with staff whilst they are working for PGL. Depending on where they are working it is likely that there are onsite payphones, access to the internet and fairly good mobile phone coverage. Some parents find it useful to invest in a cheap mobile phone that their son/daughter can take with them to PGL as this provides a direct route for updating them on all the latest news from home.

We ask that the centre's main telephone numbers are not used to contact staff unless it is an emergency. Your son/daughter will be given the postal address of the centre on their Centre Information for Staff factsheet and as long as you mark down on your correspondence that it is “STAFF MAIL” it will safely get to them. Remember, a letter, phone call or email from home can often be a welcome boost. Regular contact with home can really help some new staff to settle in to their new role and their new surroundings.

How often can they come home or can we visit?

This will be entirely up to you and your son/daughter. All staff are entitled to paid holiday throughout the duration of their contract. Some choose to save this up and take blocks of time off (up to two weeks), whilst others will tend to take a few days off here and there. Please remember that holidays are granted subject to operational requirements so it is important that if you want them home for a special birthday, wedding or family holiday they put in their holiday request on centre ASAP. If you are keen to visit them, accommodation can usually be provided on site for a small charge, but at least two weeks' notice is required.

Can I visit them during their training?

Visiting is not normally encouraged during initial training because of the demands of the timetable and we are also keen to see how they work under their own initiative.

How can I contact them in an emergency?

All centres have main line telephones and a duty manager who is contactable 24 hours a day via a mobile phone. Once your son/daughter is based at a centre, they can request these emergency numbers. You can, of course, call them on their own mobile phone but please be aware that our instructors are not permitted to carry their own phones with them whilst leading sessions so don't worry too much if they can't return your call until later.

What happens if they feel bullied or discriminated against?

At PGL, we take any such allegations seriously and our management team are trained to recognise and deal with the above. We have both informal and formal procedures in place to deal with such complaints as well as our PGL HONEST campaign for staff welfare. However, PGL managers are not trained counsellors so, where necessary, their role will be to point staff in the right direction of more specific help and provide as much support as possible.

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Key PGL Facts

Key PGL Facts

Need more convincing to apply? Surely not, but if so – here are a few ‘must know’ key facts:

  • we employ over 3,000 people every year
  • over 400,000 guests visit a PGL centre every year
  • we are experienced! We have been providing activity holidays since 1957, more than 60 years!
  • we have the most competitive staff package
  • we are the employer of choice within the outdoor activity industry!