Holidays Consultants / Customer Service Advisor (Temporary)

PGL Head Office

 

  • Holidays Consultant

We are currently looking to recruit a Temporary Holiday Consultant / Customer Service Advisor to join the busy and successful Holidays Team based at PGL’s Head Office.

Our Holiday Consultants / Customer Service Advisors are the first line of contact with PGL’s potential Holiday’s customers for our Adventure Holidays and Family Active products. As a Holiday Consultant / Customer Service Advisor you are responsible for maximising sales and delivering high levels of customer care and satisfaction.

Overview

Location: Ross on Wye
Contact type: Temporary (April - August 2018)
Wage: £7.50 to £8.21 per hour +  commission

Key Responsibilities

  • Establishing rapport with potential customers and converting their interest into sales as a result of telephone, e-mail and internet enquiries, ensuring sales targets are achieved;
  • Working as a team to provide excellent customer service, through verbal and written communication;
  • Accurately entering all bookings onto the reservations system and issuing key booking documents;
  • Dealing confidently with a wide variety of questions and concerns, enabling parents and families to make a booking with full confidence in the product;
  • Advising customers on the best holiday for them, this requires knowledge of our centres, products and offers;
  • Ensuring that all payments are collected on time and that all relevant administration duties are completed;
  • Input and updates of customer records to ensure we hold up to date and relevant information.

Experience and Skills

We’re seeking a bright, engaging, confident applicant with an interest in working in a fun, hard working team and dealing directly with parents and centres. Experience in a customer facing role is required and applicants should be confident using computers and administrative systems. Previous experience in a sales role would be a definite advantage but not essential. Full training in this role will be provided.

Find out more

For further information please see the job description and personal specification below: 

If you have any further question regarding this role please contact the Recruitment Team  on 0333 3212 123 or at hqjobs@pgl.co.uk.

How to Apply

To apply, please send a CV and covering letter detailing relevant skills, experience and reasons for applying to hqjobs@pgl.co.uk.

 

Alton Court

PGL's Head Office is based at Alton Court, on the outskirts of the small town of Ross-on-Wye in Herefordshire. Up to 170 people work at the site and as a result, PGL is one of the town's key employers. Alton Court is a sociable, energising place to work.