Working as a Housekeeping / Retail Assistant

In this fun and varied role, you will spit your time between providing a first class housekeeping service and a friendly retail experience for our guests.

Our Housekeeping Retail Assistants are on hand at our smaller centres to prepare and maintain accommodation and communal areas and create a great first impression for our guests as well as running our small centre shops.

This role offers individuals the chance to work as part of a highly motivated team, in a professional, friendly and supportive environment. No previous experience is necessary as we provide all the necessary training.


Key Responsibilities

On a daily basis PGL Housekeeping Retail Assistants will work as part of a large team to prepare and ensure all accommodation and communal areas are kept clean and tidy for our guests.

At some of our smaller centres, this role may also require you to serve guests in the centre shop and conduct stock takes.

Learning and Development

When you start your job as a Housekeeping Retail Assistant you will have the opportunity to gain invaluable knowledge, skills and experience whilst working towards nationally recognised qualifications, all free of charge. Previous experience is a bonus but is not vital. If you are new to PGL and/or have catering experience within the sector you will be enrolled onto our Hospitality Apprenticeship Programme.

This is delivered and assessed in the work place and is supported by a comprehensive centre induction, job specific training, workbooks, one-to-one observations with verbal and written feedback, and regular performance reviews. All of this will count towards the achievement of your apprenticeship.

Progression Opportunities

There are a number of opportunities for you to extend your experience, knowledge and skills at PGL. We encourage all our employees to create and maintain a Personal Development Plan (PDP) that can be used to identify and work towards their career goals.

This is supported by our extensive range of formal and informal development opportunities. Career progression routes for Housekeeping Retail Assistants include roles such as Housekeeping Supervisor, Dining Room Supervisor or Housekeeping Manager.

Who does this job?


Lindsey Fletton, Chateau Du Tertre

I gain a lot of satisfaction from seeing that both guests and staff are staying in clean, comfortable rooms that meet with and often exceed their expectations.

I enjoy hospitality roles and this was an ideal opportunity to live and work abroad, and experience and learn more about French culture and language.

It is different to my previous job roles as all the staff live together, but I feel that it enables us to get to know each other more and work more closely and efficiently as a team.

I would like to gain more experience in the hospitality sector, and possibly continue at PGL in a position with even more responsibility and challenges.

PGL is a hugely enjoyable experience.

Staff Package

Staff Package UK

Details of our staff package is in the table (right).

All new Housekeeping Retail Assistants with no or limited previous experience will join our Apprenticeship Programme.

All residential staff will receive free accommodation valued at £44.80 per week for the purposes of calculating your overall package.

Housekeeping Retail Assistants that join us with the relevant experience and Apprentices who have completed 34 weeks of the Apprenticeship Programme will receive the relevant age-related rate of pay and will be offered the opportunity to purchase a 'meals package' that works out at just £2.05 per meal or £43 per week.

This includes breakfast, lunch and evening meal – even on your days off! There’s always a fresh salad bar option as well as soup and a cooked main course, dessert, fresh fruit and hot drinks.

Apprentices whilst on the Apprenticeship Programme can take advantage of this food offering free of charge.

Staff Package Overseas

Our competitive, industry-leading overseas staff package is comparable to our UK staff package and complies with the appropriate employment legislation in the country where the role is based.

Where you can do this Role



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Key PGL Facts

Key PGL Facts

Need more convincing to apply? Surely not, but if so – here are a few ‘must know’ key facts:

  • we employ over 3,000 people every year
  • over 400,000 guests visit a PGL centre every year
  • we are experienced! We have been providing activity holidays since 1957, more than 60 years!
  • we have the most competitive staff package
  • we are the employer of choice within the outdoor activity industry!