Parent Guide
getting your child there

  • Getting your child there

Getting there is easy!

Getting your child to and from our centres couldn’t be easier. You can drop off your children at any of our UK centres but if your chosen centre if too far away to easily drive, you may wish to use one of our superb PGL Escorted Travel service options. This way, you can be sure that your child reaches us safely. The PGL Escorted Travel Service includes escorting your child (by coach, train or ferry), from a designated meeting point to the PGL centre and back again.

We offer a wide range of travel options:

Self-drive

If you plan to drop off your children at our centres yourself, please find below the arrival and departure times.

Self-drive - arrival times*
Holiday/Duration Arrive Depart
7 nights Saturday between
15.00 - 17.00 (First meal: dinner)
Saturday between
09.00 - 11.00 (Last meal: breakfast)
4 nights (tue-sat) Tuesday between
11.30 - 12.00 (First meal: lunch)
Saturday between
09.00 - 11.00 (Last meal: breakfast)
4 nights (mon-fri) Monday between
08.30 - 09.00 (First meal: lunch)
Friday between
17.30 - 18.00 (Last meal: lunch)
3 nights Saturday between
15.00 - 17.00 (First meal: dinner)
Tuesday between
13.00 - 14.00 (Last meal: lunch)
3 days (2 night) 'Introductory Adventure' Tuesday between
08.30 - 10.00 (First meal: lunch)
Thursday between
18.30 - 19.30 (Last meal: dinner)

Directions to each of our centres are provided in the 'Centre arrival information' document, which is available to view or download within your MyPGL account once you have made a booking.  

If you cannot arrive between these times, please contact our Holiday Consultants at least 7 days before arrival, with details of your expected arrival time. When children arrive earlier or depart later than the times published above, a £10.00 per hour per child charge applies. In these circumstances children will be supervised by PGL Staff with some entertainment provided (e.g DVD or board games). 

Escorted Travel

PGL Travel Couriers travel with all children from the meeting point, where they are signed in, to arrival at the centre. On return, we escort all children back to the meeting point, where our Travel Couriers will remain on duty until all children are collected.

PGL's Fully Escorted Travel services to and from UK centres are available in the Summer on Saturdays (see table below for exact dates for each PGL centre).  With PGL staff supervision all the way to and from the centre, Fully Escorted Travel is a popular choice with many parents.

Please note: depending upon the airport and PGL centre you choose, the service can, on occasion, result in a late arrival time (up to 8pm) to the PGL centre. Please call us for details on the service durations. 

Most journeys are by coach (fitted with lap belts). Some also include rail travel, such as the journey from London to Beam House, or a short ferry crossing in the case of Little Canada.

2022 travel dates for Escorted Travel*
Centre First inbound
(travel to centre)
First outbound
(return from centre)
Last inbound
(travel to centre)
Last outbound
(return from centre)
Beam House 16/07 23/07 20/08 27/08
Boreatton Park 23/07 30/07 27/08 03/09 (^)
Liddington 16/07 23/07 27/08(~) 27/08 
Little Canada 23/07 30/07 27/08 03/09 (**/^)
Marchants Hill 16/07 23/07 27/08 03/09 (^)
Osmington Bay 16/07 23/07 27/08(~) 27/08 
Tregoyd House 30/07 07/08 20/08 27/08

Please note: The end dates (last outbound) shown above are the dates on which the route terminates and therefore only return travel from centre is available, therefore it is not possible to book inbound travel to PGL centre's on these dates.

Exceptions or restrictions on routes :

  • ^ Boreatton Park, Marchants Hill and Little Canada travel back from centre available to London Central and London St Pancras only on 03/09 (not via Kempton Park).
  • ~ Escorted travel to centre is available on this date but with NO return coach travel option on the 03/09, however, station transfers will be available.
  • ** Little Canada via Portsmouth and Southampton routes run 16/07 to 03/09. Monday to Friday travel from Portsmouth only available 18/07 to 26/08.
Fully Escorted Travel service - UK centre, return prices for 2022 holidays (single prices in brackets)*
Drop Off / Collection Point London Central
(Victoria Station) 
London Kempton
Park 
London Paddington  
(by rail )
Oxford
(Pear Tree Services)
Portsmouth or Southampton
(escorted ferry transfer)
Beam House   -  - £176 (£106)  -  -
Boreatton Park  £135 (£83) £105 (£63)  - £83 (£50)  -
Liddington  £103 (£63) £73 (£43)  -  -  -
Little Canada £135 (£83) £105 (£63)  -  - £50 (£36)
Marchants Hill £91 (£57) £61 (£37)  -  -  -
Osmington Bay  £125 (£77) £95 (£57)  -   -  -
Tregoyd House £135 (£83) £105 (£63)  -   -   -


More detailed travel information

If you have chosen to use our Fully Escorted Travel Service, you will be provided full information in our 2022 Escorted Travel leaflet, to download from your MyPGL account.  

This leaflet covers everything from PGL Fully Escorted Travel documentation to meeting and departure times. It also has all the information about Kempton Park, our central hub for all of our Fully Escorted Travel routes and waiting times.

If you are delayed on your journey and think that you may miss your pick up or drop off, please telephone the PGL Travel Line (for use on the day of travel) on +44 (0)330 433 9668. 

Parent/guardian drop off/collection points/location

As part of our escorted travel service, parents/guardians can also use the below locations as drop off points for their children, to join the ongoing journey to the centre.

2022 Parent/guardian drop off/collection points/location*
Centre Drop off time Collection time
Heathrow Airport 13.00, T2 arrivals, Level 1 - outside Boots 13.00-13.30, T2 Departures, Level 5 - Information desk next to the excess baggage company bag wrap (no. 15 on map of Level 5)
Gatwick Airport 13.00, South terminal arrivals 13.30, South terminal departures
Birmingham Airport 13.30, Arrivals - ground floor - in between arrival gates and Costa 10.30, Arrivals - ground floor - in between arrival gates and Costa
St Pancras, Eurostar 10.00-10.30, Outside the door of the Arrivals lounge 14.30, Outside the door of the Departures lounge

To discuss the most suitable arrangements for your holiday please do not hesitate to contact our team on 0333 321 2114.

Intercentre Transfers

Staying more than one week? Why not try two centres. 

If you are staying for multiple weeks we can offer an Intercentre Transfer, where our Escorted Travel service is used to transfer guests between PGL centres. Your child would depart their first centre by coach to Kempton Park (our central travel hub) and from there would join the coach to their second PGL centre.

Please note this service is limited to certain dates and centres, therefore please contact our team on 0333 321 2114 for availability and prices. 

Airport/Eurostar services

The PGL Fully Escorted Airport and Eurostar service includes escorting your child (by coach) from Heathrow, Gatwick or London St Pancras International, to the PGL centre via our stop off point (Kempton Park Race Course) and back again. Transfers are also available from Birmingham International Airport which do not stop off at Kempton Park on route. Please note: depending upon the airport and PGL centre you choose, the service can, on occasion, result in a late arrival time (up to 8pm) to the PGL centre. Please call us for details on the service durations. 

If you wish to book one of these services, we will need to know all the details of the Eurostar service or flight that your children will be using before we can confirm your booking on our connecting service.

Heathrow, Gatwick, Birmingham Airports: If you are not able to book flights which land/take off within the hours shown below, please contact us to discuss alternative arrangements before booking your flights.

*Eurostar London St Pancras International: The times below are the meeting times based on current published timetables (as of March 2022) and can occasionally be altered by timetable changes. When booking your train tickets, if the times below are not available please contact us so we can advise which trains are suitable and connect with our escorted travel network. If the advised routes are sold out and a later train is to be booked then we reserve the right to charge £50 per hour per child to provide supervision at the station until the later departure time. 

Please note: under 12 year olds must travel with a responsible person aged 16 or older. 12 to 15 year olds can travel on their own, as long as they've got a fully completed Eurostar Unaccompanied Minor Form. This can be downloaded here. This must be signed by their parent or legal guardian (or by a responsible adult given consent by the parent or legal guardian) at the station in the presence of a member of the Eurostar team. Any guests aged 16 or over can travel by themselves, as long as they've got all the usual travel documents and meet all the legal requirements.

2022 Airport/Eurostar - Arrival/Departure times  (UK times)*
  Saturday arrivals: for flights/trains arriving between these times* Saturday departures: for flights/trains departing between these times*
Heathrow International Airport 09.00 - 13.00 15.00 - 19.00
Gatwick International Airport 09.00 - 13.00 15.00 - 19.00
Birmingham International Airport 10.00 - 14.00 12.00 - 16.00
Paris - Eurostar
London St Pancras International
10.30 arrival  15.31 departure 
Brussels - Eurostar
London St Pancras International
09.57 arrival  15.04 departure 

 

2022 Airport/Eurostar Prices (single prices in brackets)*
Centre Birmingham International London Heathrow London Gatwick London St Pancras Int (Eurostar)
Bawdsey Manor - - - -
Boreatton Park £72 (£43) £215 (£129) £215 (£129) £215 (£129)
Liddington - £183 (£109) £183 (£109) £183 (£109)
Little Canada - £215 (£129) £215 (£129) £215 (£129)
Marchants Hill - £171 (£103) £171 (£103) £171 (£103)
Osmington Bay - £205 (£123) £205 (£123) £205 (£123)
Tregoyd House - £215 (£129) £215 (£129) £215 (£129)

 

Station transfer - escorted service to and from nearest rail stations

We offer a pick-up service from the station nearest to each centre. If you are accompanying your child on the train journey, there is no minimum age limit but if your child is travelling unaccompanied by rail, you must check the minimum age required to travel without an adult with the train company before booking. 

This service ensures your child is escorted safely by PGL staff from the arrival station to the centre, and vice versa. PGL's responsibilities begin and end when your child has been met from or placed on the train. Our staff will meet arrivals at the station between 15.30 and 16.30 and at the end of the holiday, they will return guests to the station for trains departing between 09.00 and 10.00. This service is only available for Saturday arrivals and departures to and from the stations listed below (with the exception of Little Canada where it runs on Mondays and Fridays too). Please note this service does not include rail tickets, which you must book and give to your child in advance (including return tickets at the end of the holiday). Tickets can be handed in for safe-keeping once your child has arrived at our centre.

If you intend to use this service, we ask that you also read and follow the British Transport Police's guidelines for 'Preparing young people for travelling alone', which you can view here.

In particular, we would recommend that you provide a mobile phone for your child and the means to charge it if they are travelling unaccompanied, to or from our centre by train so that you have a means of contact with them whilst they are not in the care of PGL.

Station transfer -return prices (single prices in brackets)*
 Station and meeting point Nearest rail station
Barnstaple (Beam House)
There is one platform in the station. Staff will meet passengers as they disembark.
£74 (£49)
Shrewsbury (Boreatton Park)
Passengers need to make their way to the main entrance and exit barrier where staff will be waiting by the ticket office.
£65 (£43)
Pitlochry (Dalguise)
Passengers need to make their way to the main entrance and exit barrier where staff will be waiting.
£90 (£60)
Swindon (Liddington)
Passengers need to make their way outside where staff will be waiting outside the main exit on street level.
£57 (£38)
Haslemere (Marchants Hill)
Passengers need to make their way to the main entrance and exit barrier where staff will be waiting.
£57 (£38)
Weymouth (Osmington Bay)
Passengers need to make their way to the end of the platform where all 4 platforms meet and staff will be waiting.
£57 (£38)
Abergavenny (Tregoyd House)
Passengers need to make their way to the only entrance/exit where staff will be waiting.
£93 (£62)
Lancaster (Winmarleigh Hall)
Passengers need to make their way to the main entrance where staff will be waiting at the Ticket Office on the Northbound platform.
£83 (£55)

 

Important information if booking our travel services

PGL travel services - important information 

  • If you wish to use any PGL travel service, it must be booked at least seven days prior to departure.
  • If you cancel travel arrangements within 14 days of travel, please be advised that all fees are forfeited. This needs to be confirmed in writing via email to holidays@pgl.co.uk.
  • It is important that you supply us with any flight/ Eurostar services that you have booked yourself, at the time of booking your holiday with us. It is not possible to book a PGL holiday until you have booked and confirmed your on going travel details and provided us with them (e.g flight/ Eurostar times). 
  • If in the event of cancelled or delayed flights/trains please contact our travel line as soon as possible. Please note alternative travel arrangements and associated costs will be the responsibility of the parent/lead booker, however where possible our team will assist with these. 
  • Prior to the day that you are using a PGL travel service, any queries should be directed to our office-based team on 0333 321 2114. If you have a query on the day of travel please call the travel line on 0330 433 9668