COVID Safe and Secure for Groups

Leader Guide

What changes can I expect to see at PGL centres?

Our Safety and Standards Team have been working hard to make sure that we comply with government guidelines and can create the safest environment possible for you and your group.

Summary of changes implemented

Social distancing measures

  • Signage
  • One-way systems
  • Screens at reception 
  • Floor markers 
  • New arrivals procedures
  • Use of PPE
  • Revised room layouts
  • Removal of furniture and other items

Enhanced hygiene measures

  • Use of hand sanitisers
  • Not entering guest rooms to clean during a stay unless requested
  • Increased hand washing routines
  • Use of viricidal mist, deep clean treatments for all accommodation between stays
  • Additional staff training

Reducing contact

  • Staggered use times in our shops and dining rooms
  • Maximum guest numbers set in communal spaces/ rooms
  • Encouraging guests to bring their own drinks bottles to use for refreshments

Further details of all these measures and more are provided below.

Our COVID-Safe Policy in detail

Arrivals

  • Groups will be met by a member of staff in the car park who will be responsible for ensuring all the relevant information about their stay and how to be ‘COVID-Safe’ is communicated
  • Your group will be managed to ensure separation from other groups from this time on
  • Party Leaders will be asked to confirm that neither they or any member of their group are displaying any signs or symptoms of COVID-19 infection
  • A Group Leader ('Groupie') will be assigned to each group to act as the main contact during their stay
  • Our reception desks will be kept clear, fitted with a protective screen and will display guidance for limiting the number of people in the area in order to reduce the risk of transmission 

Facilities

  • The number of customers permitted in each building at any one time will be calculated to ensure social distancing can be maintained in line with the current government guidance, and signage is provided at each entrance to illustrate the maximum numbers
  • Hand sanitiser will be available at all entrances and must be used by everyone entering the premises to reduce the risk of transmission
  • Markers will be in place to help staff and guests maintain social distancing wherever there is a need to queue
  • Signage will be placed in prominent areas to remind everyone to maintain social distancing and wash their hands regularly
  • Additional cleaning and sanitising will take place in areas of high congregation and frequent touch points/surfaces such as: door handles / push plates, especially in and around WCs, dining rooms, communal offices, receptions, vending machines, keypad door locks, entrances to buildings, classrooms and accommodation corridors
  • Appropriate cleaning supplies will be readily available for staff and accompanying adults to enable easy access for ‘self-service' cleaning
  • Where surfaces require disinfecting we will use an antiviral disinfectant that is effective against Coronavirus; certified to European standards B:2013 + A2:2019
  • One-way flows will be introduced with a separate exit where possible. An adult will supervise the entrance / exit to ensure that social distancing guidance is adhered to
  • To provide maximum ventilation entrance and exit doors and windows will be open as much as possible, unless they are designated fire doors
  • Moveable soft furnishings that could harbour the COVID-19 virus will be removed
  • Furniture will be arranged to allow social distancing
  • Timings for arrivals, use of the shop and dining rooms will be staggered to reduce the risk of transmission
  • Toilet facilities provided for visitors are single-occupancy only and cleaning materials will be provided to allow ‘self-cleaning’
  • Bins will be (non-touch) for the disposal of PPE, tissues etc.
  • Rubbish bags will be disposed of in accordance with PGL policy

Our staff

  • We will ensure every team member undergoes comprehensive training in washing hands, cleaning, hygiene, social distancing and the use of PPE
  • Staff will wash hands before and after shift and sanitise between tasks where possible i.e. switching from serving customers to cleaning tables
  • We will ensure social distancing rules are adhered to and on any occasions, such as when administering first aid where we need to breach the guidance, a face covering and gloves will be worn
  • We will split staff into dedicated work teams and keep the number of members interacting with others as low as possible
  • Staff will have a change of clothes/spare uniform available for when required e.g. after dealing with a suspected case of COVID-19 or bodily fluids
  • PPE will be issued and used in accordance with latest government recommendations, including instruction on safe disposal after use

Activities

  • Will be conducted in accordance with the guidance issued by the Governing Bodies of sport and industry sector bodies
  • We will minimise the need for guests to share equipment
  • We will prevent the sharing of activity-based PPE (or safety equipment) if there is a risk of transmission
  • We have a clearly defined disinfecting routine in place to disinfect relevant equipment and contact surfaces before, after and at pre-set intervals as defined in activity risk assessment
  • Where social distancing cannot be maintained, instructors will follow government guidance and wear the appropriate protective equipment

Accommodation

  • Rooms will be cleaned and sanitised prior to occupancy in accordance with the procedures outlined in the PGL Housekeeping Manual and Health and Safety Procedures
  • All accommodation rooms will be treated with a Virucidal mist prior to occupation
  • Linen is laundered at 60 degrees
  • Guest keys will be sanitised with a disinfectant before arrival
  • Each room will be inspected and approved for use by a member of the Housekeeping Management Team
  • Rooms will only be cleaned during the stay at the request of the occupants

Catering

  • The dining room will be clearly physically marked to ensure guests can follow a safe one-way queuing system that adheres to the latest advice regarding social distancing
  • Each dining room will have a clear entrance and exit route that avoids groups interacting with others
  • Dining will be a ‘serviced model’ from the counters with the only self-service item being drinks made available on each table
  • Chairs, tables and any other touch points will be sanitised between groups visiting the dining room
  • Cutlery, crockery and paper serviettes will be provided to guests over the food counter
  • Guests will be able to order packed lunches to be eaten outside for each lunchtime
  • All condiments to be dispensed by PGL staff with no self-service available and where no reusable bottle is available, sachets will be provided
  • Guests will be encouraged to bring their own drinks bottle containing a drink to the dining room with them 
  • Jugs of squash and glasses will be made available on each table with re-fills of water and squash will be available during service through their Groupie

Our shops

  • The Groupie will ensure Party Leaders and guests are aware of the procedures to be followed
  • The use of baskets will be minimised, with handles sanitised between users
  • Customers will be encouraged to avoid touching products while browsing
  • Contactless payment will be encouraged and tills will be designated ‘cash’ or ‘cash and card’ to reduce the requirement to share the card reader
  • A screen will be in place at the till to reduce the risk of transmission between staff and customers
  • Guests will be asked not to lean on the counter
  • Staff will be assigned to a single till and will be responsible for cashing up it up
  • Tills will be sanitised between users and located to allow social distancing
  • Replenishment of the shop floor will only occur when guests are not in the shop
  • Any goods in and out will be isolated for 72 hours before processing
  • There will be no unpacked sweets available
  • There will only be one person at a time in stockroom
  • Guests will be encouraged to sanitise their hands using the sanitiser provided before using the vending machines

First aid and illness

A comprehensive infection control policy and response plan is in place providing designated facilities to isolate and support guests and staff, should they display symptoms.