Peace of mind

Parent Guide

Are your staff DBS (Disclosure & Barring Service) checked?

Yes, for all staff the Disclosure and Barring Service* (DBS) ‘Barred List’ is checked and an ‘Enhanced’ check is applied for.

Non UK residents are subject to the equivalent checks in their home country.

*Protecting Vulnerable Groups (PVG) Scheme in Scotland

Are your activity instructors qualified?

Yes, all our instructors are carefully selected, highly trained and meet the requirements laid down by national governing bodies, including The Adventure Activities Licensing Authority (AALA), The British Activity Providers Association (BAPA) and the Council for Learning Outside the Classroom (LOtC). See details of our Operating Standards, Codes of Practice and Risk Assessments by clicking the links.

See details of our Operating Standards, Codes of Practice and Risk Assessments by clicking the links.

Is my money safe with PGL?

Yes, PGL is a well-established company and we are members of ABTA and ATOL holders (for any booking made with PGL Air Travel Ltd.).

Can I contact my child while they are away?

For many children, part of the learning experience is about being away from home, sometimes for the first time. We would ask parents to allow their children to settle in and enjoy the experience.

If you need to contact your child urgently, we will of course organise this. However please bear in mind that many of our sites are very large and your child may be a long way from the phone when you call.

My child can’t swim, can they still take part?

You must inform the Party Leader of your child’s swimming ability. Water confidence is adequate for some activities and we will make alternative arrangements so that your child does not miss out.

It is my child’s birthday whilst they are away, can you organise a cake?

If the Party Leader is aware of this, we will make every effort to organise a cake and try and ensure that the day is extra special.

Insurance

We include insurance for UK based schools for all our trips. Please refer to the Party Leader for further information about insurance cover.