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Book With Confidence for your next UK School or Group trip*

With PGL your peace of mind is guaranteed, thanks to our comprehensive package of financial protection. What you see is what you get with PGL’s market-leading ‘Book with Confidence’ promise, giving you all the reassurance you need when booking and paying for your trip.


*Find out more about our package of financial protection for other PGL products here:

COVID Cancellation Protection

We’ve put everything in place to ensure that booking and paying for your PGL trip is easy and risk-free. If COVID disrupts your plans, we’ll offer you a deferral to an alternative date and/or destination, and if no alternative can be found to suit you, we’ll provide you with a full cash refund.

Our standard booking terms and conditions apply to all other aspects of your trip. You can read them at www.pgl.co.uk/terms

Financial Security

All our UK trips are fully protected through our bonding arrangements with ABTA. This ensures that your money is 100% protected in the event that the operator becomes insolvent. With PGL you’ll therefore enjoy the confidence that comes from knowing you’re financially protected at every stage – from the moment you book your school trip or group residential, to your safe return home.

Amendments to our Terms and Conditions for our ‘Book With Confidence’ promise

  • Applicable to bookings to UK destinations, where Initial Deposits are paid by 23 December 2021 with travel before 31 December 2022.
  • Applies to all paying members of your group.
  • In the event of a COVID interruption to your travel arrangements, we will look to rearrange your trip and move all monies paid to a mutually agreeable future date. If no suitable alternative date can be found, we will waive any cancellation charges that would ordinarily be payable, and provide a full cash refund.
  • Full cash refund protection is applicable to all monies paid and refunds will be made in the event that your trip is interrupted by COVID, including:
    1. any Government-imposed lockdowns, regional or national, in either your place of origin or at the destination, that prevent your travel;
    2. DfE, Education NI, Education Scotland and Welsh Government guidance against school travel; and
    3. inability to travel due to quarantine of the group, a paying group member or accompanying adult (where no replacement can be found), as a result of Government guidance.
  • Our ‘Book With Confidence’ promise protects you against potential COVID interruptions and is not a replacement for a comprehensive and valid insurance policy.
  • Standard booking terms and conditions otherwise apply, see www.pgl.co.uk/terms for more details. PGL is the trading name of PGL Travel Ltd. Registered Office: Alton Court, Penyard Lane, Ross on Wye, HR9 5GL.

Updated 14 October 2021