• Our Covid-19 promise

     

    Book with confidence in 2020

Book with confidence in 2020

To ensure that you feel reassured, safe and secure before and during your holiday with us we are pleased to be able to offer you a Covid-19 booking promise on any Family Adventure in 2020.  

Our Covid-19 booking promise means that if, within the 14 days prior to travel, your family cannot travel due to COVID illness or restrictions, we will make alternative arrangements for your holiday or refund the monies paid. 

Our guarantee will apply in the event of: 

  • A national or local lockdown (in your locality or the PGL centre you have booked) that prevents you attending your holiday. 
  • Self-isolation, as dictated by government guidance, where you or a member of your family is symptomatic, is diagnosed, or if you are required to isolate by track and trace.  

We will guarantee that: 

  • If a local lockdown is in effect at the centre you have booked, we will firstly work with you to move your booking to another PGL centre, (at no extra cost) 
  • If a change of centre is not a viable option, then we will look to amend your travel dates to a suitable, agreed alternative on a future date (at no extra cost) 
  • If we are not able to arrive at a suitable alternative arrangement, then we will refund all monies paid for your holiday 

What we require from you (at least one of the below): 

  • Information from the NHS Covid-19 app showing that you have been requested to self-isolate
  • A doctors letter 
  • A letter from school
  • A positive Covid-19 test result

We are continuously monitoring government guidance and our centres have full and up to date Covid-19 risk assessments and procedures – full details of which can be found here. 

If you have any further questions in relation to our Covid-19 booking guarantee, or would like to place a Family Adventures booking, please do not hesitate to contact a member of our team on 0333 321 2114.  

You can view our Autumn 2020 offers here.