Essential information

Frequently asked questions

Frequently Asked Questions

Below is a list of frequently asked questions. If you have a query that isn't listed here, or would like more information on any of the topics mentioned, please call us on 0333 321 2114.

When should we arrive?

Check-in time on UK Multi Activity holidays is usually between 4-6pm and guests will usually need to check out of their rooms between 9-11am on the day of departure.

Check out at Barton Hall is 9.30am.

Check in times for our 'More Adventurous' holidays vary for each holiday. Full details will be supplied in your welcome pack when you book but please feel to call us for full details.

What about single parents?

PGL Family Active is the ideal solution for single parents - very different to impersonal hotels.

There is plenty of opportunity for both parents and children to socialise with other families.

We offer a wide choice of rooms for smaller families and single, or solo parent families that have no low-occupancy charges. If these are not available for your preferred holiday and dates at the time you book, we will try to find suitable alternatives but if these are not available an additional supplement equivalent to half an adult price may apply. 

Can children under 5 or babies come on a Family Adventure holiday?

Under fives are welcome at all our UK centres and Chateau de Grande Romaine and Chateau duTertre in France, although they will not be able to participate in most daytime activities on safety grounds. 

Under fives also travel for free on all UK Multi Activity holidays.

Please note that whilst five and six year olds will normally will be able to participate in most activities subject to assessment by PGL instructors, very occasionally some children have to be excluded from doing a particular activity depending on their height/ build, for safety reasons. Four year olds will normally be able to participate in the following activities (subject to availability at their chosen centre): Low Ropes, Challenge Course, Aeroball, Archery, Raft Building, Open Canoes (flat water), Tunnel Trail, Swimming, Survivor. A parent will need to attend the activity with any of their children that are partaking in the activity as they are still required to be the supervising guardian. We regret that we cannot offer a childcare service for children not participating.

Our holidays that include a descent of the Ardeche River are only suitable for 7 year olds and above.

We regret that we are unable to provide a child care service for children not taking part in activities.

Baby equipment, including highchairs, is available at some centres - please ask at time of booking.

Will there be other groups at the centre?

Please note that there may be other children or school groups on holiday at the centre while you are there. These guests are supervised by PGL staff and where possible will have completely separate activity programmes, accommodation and social facilities.

Is my money safe with PGL?

We are a member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct. Many of the travel arrangements that we sell are protected in case of the financial failure of the travel company. Please ask us about the protection that applies to your booking. PGL has been a member of ABTA for over 20 years.

What is the PGL Camp Kit?

We have been operating activity holidays since 1957 and we have found that certain items are some of the most useful and practical kit for PGL holidays. You can pre-order your camp kit when you book and it will be ready for you when you arrive. Our centre staff will ensure that your child(ren) receive the correct size T-shirt. Cost per pack £20

Each PGL Camp Kit contains:

  • PGL Rucksack *Exclusive to the 2016 camp kit*
  • PGL T-shirt
  • PGL Baseball cap
  • Water Bottle
  • Postcard (with postage paid)
  • Pen
  • PGL Wristband
  • Mini Football / Rugby ball

NB: On rare occasions it may be necessary to substitute an item in the kit - if so, this will be as similar an item as possible and/or an item of equal or higher value.

Does the whole family participate in activities together?

Yes, the activities are designed for the family to do together - there are team challenges where you can work together, such as raft-building or individual challenges such as the trapeze, where your family can shout encouragement to whoever is about to jump!

It is possible to opt-out of an activity if you really don't want to take part - but at least one parent has to be present for the children to be able to take part in the activities. Our staff will ensure that everyone achieves as much or as little as they wish - but with their gentle encouragement you might just surprise yourself with what you can do!

Can we choose our activities?

All of our centres have far more activities than it is possible to squeeze into one holiday so the programme will be designed for you by the centre manager.

If there is an activity that you really want to try, you can request that it is included at the time of booking and we will pass your request to our centre teams - however we cannot guarantee that it will be included in your programme.

Exclusively at Barton Hall, we operate a 'flexi-session' for one of upto 4 different planned activity sessions on every day of activities during your holiday. This allows you the flexibility to either try another one (but normally two) of our great multi activities that will be planned in each day, grab some more time in our heated outdoor pool, enjoy a Devon Cream Tea in the bar, join in with an organised team game or just chill out.