How we operate

Striving to exceed customer expectations

  • PGL Instructor adjusting a harness on a young Brownie

A cut above the rest

From our guests and staff, to our local communities, we aim to operate in a safe and ethical manner at all times. We've been trusted by generations to continuously raise industry standards by listening to our customers, and investing and innovating in all areas of our operation.

Memberships and affiliations

We work with many organisations and National Governing Bodies to ensure that the courses and holidays we provide are of the highest possible standard. As one of the UK’s leading educational adventure providers, we make a major contribution to ongoing developments in our field.

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Safe operating standards

We have always placed a huge emphasis on safety. We are a founding member of BAPA (British Activity Providers Association) and hold AALA (Adventure Activities Licensing Authority) licences for all activities in scope of the regulations. We have always been pioneers of a safe approach to outdoor education.

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Corporate and social responsibility

We take our responsibility to the environment and to its many local communities very seriously. Our staff are encouraged to contribute ideas in this area - which can range from charity work with our chosen charities to improvements in recycling facilities at centres.

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Servicing participants' additional needs

We are continually working to enable all young people to enjoy the many benefits of our courses and tours. If members of your party have additional requirements, relating for example to disability, culture, diet etc, please provide full details at the time of booking. We’ll undertake a fair assessment of service provision and identify appropriate resources in areas such as access, successful participation and health and safety.

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