During Your Holiday

For guests staying 8 days or more we provide a free laundry service. Additional laundry is available at £10.00 per person.

For guests travelling as part of a group with a Tour Leader, we are able to provide access to Wi-Fi.

We are unable to offer Wi-Fi to any individual guests travelling without a Tour Leader.

Your agent will provide an email address and emergency contact details.

The meals we provide at our centres offer a wide range of tasty and nutritious dishes which are attractive to children’s palates. To assist young people in selecting a balanced meal we serve generous portions of fruit, vegetables and salad with plenty of carbohydrate for energy. It is a matter of pride and principle that no child leaves a PGL dining room hungry!

There is also a mix of freshly-prepared hot or cold meals at various mealtimes throughout the week, as well and a self-service salad bar for children to help themselves to as much salad as they like at lunch and dinner. There is always plenty of bread and fresh fruit available, as well as hot and cold drinks.

On excursion days we will provide a packed lunch.

See our sample menu here.

At PGL centres, we are able to deliver catering provision for many dietary requirements as specified by culture, religion and medical concerns, but we do not cater for weight management programmes or “faddy” diets. We regularly provide meals for a wide variety of needs including coeliac, diabetic, food allergies and vegetarian/vegan. While we will do our best to cater for special diets, it may not always be possible to meet all complex requirements.

Information relating to complex dietary requirements should be provided at the time of booking. Agents must state any individual dietary requirements on their final forms/names list. We may not be able to make arrangements at short notice.

To ensure our guests have a safe and enjoyable experience, we ask that agents supply information relating to nut allergies as early as possible before travel.

• Download the PGL Nut Policy

Descriptions, photography and 360 tours of our centres are available on the centre pages.

All guests on site are PGL guests. 

Living alongside and mixing with other children is a key part of the PGL experience. We want all students to enjoy their holiday and we keep a close check on antisocial behaviour that may spoil the enjoyment of others.

Please explain in advance to your child that :

• All guests, PGL staff and property must be treated with respect
• No alcohol or drugs are permitted
• Smoking is only allowed with parental permission and in agreed areas
• Students cannot leave site, unless with the Tour Leader or a member of PGL staff

We reserve the right to send home any child immediately for anti social or illegal behaviour. No refunds will be provided and travel and any other costs will be billed to parents/guardians.

Behaviour deemed inappropriate may include (but is not limited to):

• Under age buying and consumption of alcohol
• Leaving the site unless accompanied by a PGL member of staff
• Suspected involvement with illegal drugs
• Smoking and using E-cigarettes or Vaporisers outside of designated areas and smoking by under 16s
• Entering accommodation used by the opposite sex
• Theft or illegal activities
• Threatening behaviour, bullying, offensive or insulting language to other guests, PGL staff or any other person resident on center
• Anti-social behavior affecting other guests' enjoyment of their holiday
• Leaving rooms during the night without a legitimate reason
• Deliberately tampering with safety systems (e.g. CCTV, Fire Alarms)
• Misuse of mobile devices
• Sharing or viewing inappropriate material or abuse of social or other media
• Damaging other guests' property

Yes, our centres have resident staff always on site. A PGL group leader will be the main point of contact for group members.