During Your Holiday

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  • During Your Holiday

Is there a laundry service?

For guests staying 8 days or more we provide a free laundry service. Additional laundry is available at £10.00 per person.

Is there Wi-Fi?

We do not offer Wi-Fi to our guests, as we are an Education Centre. Please ensure that you have explained this to your child. Your agent will explain how to contact your child in the event of an emergency.

Can I contact my child?

Your agent will provide an email address and emergency contact details.

Menus and Food

Allergies, Intolerances and Special Diets

At PGL centres, we are able to deliver catering provision for many dietary requirements as specified by culture, religion and medical concerns, but we do not cater for weight management programmes or “faddy” diets. We regularly provide meals for a wide variety of needs including coeliac, diabetic, food allergies and vegetarian/vegan. While we will do our best to cater for special diets, it may not always be possible to meet all complex requirements.

Information relating to complex dietary requirements should be provided at the time of booking. Agents must state any individual dietary requirements on their final forms/names list. We may not be able to make arrangements at short notice.

Nut policy

To ensure our guests have a safe and enjoyable experience, we ask that agents supply information relating to nut allergies as early as possible before travel.

What is the accommodation like?

Descriptions, photography and 360 tours of our centres are available on the centre pages.

All guests on site are PGL guests. 

How are the children expected to behave?

Living alongside and mixing with other children is a key part of the PGL experience. We want all students to enjoy their holiday and we keep a close check on antisocial behaviour that may spoil the enjoyment of others.

Please explain in advance to your child that :

  • All guests, PGL staff and property must be treated with respect
  • No alcohol or drugs are permitted
  • Smoking is only allowed with parental permission and in agreed areas
  • Students cannot leave site, unless with the Tour Leader or a member of PGL staff

We reserve the right to send home any child immediately for anti social or illegal behaviour. No refunds will be provided and travel and any other costs will be billed to parents/guardians.

Are there PGL staff always on site?

Yes, our centres have resident staff always on site. A PGL group leader will be the main point of contact for group members.