FAQs for party leaders

Teacher Guide

  • FAQs


Below is a list of frequently asked questions. If you have a query that isn't listed here, or would like more information on any of the topics mentioned, please call us on 0333 321 2116

Are your centres approved for use by schools like ours?

We are supported by local authorities throughout the country, and every year thousands of schools entrust PGL with the organisation and coordination of their curriculum-based adventure or adventure study courses.

The Outdoor Education Advisers’ Panel (OEAP), which represents all advisers for school visits across every local authority area in England and Wales, and an increasing number of academy trusts, has stated that all authorities with OEAP membership recognise the Learning Outside the Classroom Quality Badge accreditation.

Our adventure centres have been awarded the Learning Outside the Classroom Quality Badge.

Can my PGL course be linked to the curriculum?

Each of our exciting activities or sessions, including adventure, Discover More, Maths and Field Studies, is linked to your curriculum and the QCA Schemes of Work through our Learnlink™ resource. Each Learnlink™ unit of study provides you with more detailed information about the particular unit, its aims, vocabulary, links to the curriculum and QCA Schemes of Work, and expectations upon completion of the unit.

For more information visit the Learnlink™ area of our website or call us on 0333 321 2116

Can I see the centre before I decide?

We encourage first-time travellers and teachers who are not familiar with the PGL experience to attend inspection visits and preview weekends at PGL centres. These events give you the opportunity to view the surroundings, accommodation and facilities, and question our centre teams regarding safety, PGL practices, or any other aspect of your trip. You will find our staff knowledgeable and eager to assist and reassure you.

Full board accommodation at the centre is provided free of charge and is available for up to two teachers per school.

Find out more about our FREE preview weekends

Can PGL arrange travel for us?

Travel is not included in the basic cost of your chosen course, however, we can provide a quotation, and many groups choose to arrange their travel through us.

For groups travelling to the Isle of Wight, we can arrange for the group to take coaches, cars and mini buses across on the ferry if necessary, subject to availability.

Is my money safe with PGL?

Yes, we are a member of the Association of British Travel Agents (ABTA) which means you benefit from ABTA's assistance and Code of Conduct. Many of the travel products and services we sell are protected in case of the financial failure of the travel company. We are also ATOL holders for any booking made with PGL Air Travel Ltd. Please ask us about the protection that applies to your booking

Do you accept childcare vouchers as payment for school trips?

As a company we are unable to accept childcare vouchers as payment for our school travel programme as we are not 'in loco parentis'; however as a school you may be able to accept them as payment. To find out if you can please contact your Local Authority.

What level of support can I expect from PGL staff?

PGL head office staff will assist you with your booking. At our head office in Ross-on-Wye our team is responsible for the smooth running and coordination of your course booking. From initial enquiry and planning through to completion, they will be on hand to give advice and support every step of the way.

Can you offer any help with organising and launching my trip?

Once you have made your no-obligation provisional booking you will be able to log in to MyPGL, our online resource for party leaders. This gives you access to a whole range of information including:

PGL Party Leader Booking Guide - your comprehensive guide with tips on how to organise your trip and an explanation of what you will receive from PGL at each stage of the booking process.

PGL Codes of Practice - containing detailed information regarding health and safety and risk assessment systems and procedures. Specific risk assessments for each centre are also available and will save you a lot of precious time.

PGL publicity material - to help you advertise and promote your trip:

  • Posters to advertise your course in school.
  • Information for each student and their parents explaining the course in detail.
  • For some courses there is an online video giving groups and parents an insight into the excitement and adventure of a PGL course.

What about my family – can they come too?

In addition to the various early booking discounts, we also offer FREE places for Party Leaders and accompanying school staff, and concessionary places for their families.

How do I access the 'MyPGL' section of the site?

When you make a provisional booking we will send you an email containing a link - when you click on this link and register you can then access details of your booking at your convenience.

If you haven't received an email from us but would like to view your booking details online, call your reservations advisor/tour organiser and they will get the link sent to you.

Click here to log into MyPGL

Do children need to take pocket money?

Children are welcome to bring pocket money with them. Most PGL centres have gift shops selling non-branded and branded goods, including stationery and confectionery.

PGL gift shop price list

Lost property

It is very difficult, once a group has left centre, to match up lost property items. With this in mind please encourage guests to mark all property with their name.

Please contact the centre on your return if items have been left behind - centre contact details will be provided in your Final Information. If we are successful in locating the items they will be returned but postage will be charged to the group.