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Safe and secure at PGL

Safety is our priority

We've always prided ourselves on delivering very high safety standards whilst putting our guests at ease to be able to simply enjoy their holidays. When visiting any of our centres you can expect to see the below changes in place. 

Maintaining personal space:

  • Signage
  • Screens/measures to maintain personal space at reception
  • Enhanced arrivals procedures
  • Use of PPE
  • Revised room layouts

Enhanced hygiene measures:

  • Use of hand sanitisers
  • Increased cleaning of frequently touched surfaces
  • Not entering guest rooms to clean during a stay unless requested
  • Increased hand washing routines
  • Deep clean treatments for all accommodation between stays
  • Additional staff training

In order to ensure that our customers feel secure in making a booking during these changing times we have also introduced our 'Covid-19 Promise'. Find out full details here.

We hope that the information above outlines how we are working to provide a fun and enjoyable experience for all guests, whilst reducing the spread of Coronavirus and safeguarding all guests and staff.

We are constantly reviewing guidelines at the centres. Prior to travel, please check your MyPGL Account or contact our customer team on 0333 321 2114 or email families@pgl.co.uk for the latest update.

More information about your stay

Food & Drink

Eating together is an important part of any holiday and we know how tricky it can be to please everyone in the family. PGL Family Adventures include breakfast, lunch and dinner; making food one less thing for you to worry about.

What's included?

Our holidays are perfectly packaged and honestly priced. Unlike many other family holidays, almost everything you need is included in our price and once you arrive there are no expensive surprises to spoil your holiday.