How to book
Making a booking
Making a booking with PGL couldn’t be simpler and our friendly Customer Service Team is on hand to help and give advice every step of the way, from your initial enquiry until your return home from your trip. Your booking arrangements will be personally looked after by a member of our experienced Customer Support Team.
We will reserve the space for 28 days (or to the date shown on your booking contract) and email you a link to MyPGL. This is a secure, password-protected section of our website where you can view your booking information, online forms, and download useful promotional material.
To confirm your booking please return the following by the date shown on your booking details:
- Your completed Booking Form.
You will have received this with your Provisional Booking email.
- Initial deposits for each paying member.
Once paid, initial deposits are not refundable but they are transferable if replacements can be found. Therefore we recommend that you only send deposits for those from whom you have received money. Please let us know if you require an invoice to pay your initial deposits and advise us of your group numbers.
- Any additional requirements.
Please complete and return our Additional Needs form (available via MyPGL) if needed.
After confirming your booking, PGL will send you:
- Confirmation of your booking. Please check the details are correct and advise us of any necessary amendments as soon as possible.
Please refer to our booking terms and conditions for information regarding additions, substitutions and cancellation of Party Members.
- Invoice for interim deposit and remittance advice.
- Booking Summary/receipt for first deposits.
An interim payment per paying person is due 10 weeks after the first deposits are paid.
(Interim payments are not required for trips in the UK)