FAQs

We are supported by LAs throughout the country and every year thousands of schools and groups entrust PGL with the organisation and coordination of their trip.

A trip to a PGL centre will allow any Brownies, Guides, Cubs or Scouts to enjoy a range of exciting and challenging activities, many of which relate to badges awarded by Girlguiding or The Scout Association. Details of our activities which can contribute to badges can be found on the Uniformed Groups area of our website. Alternatively, for more information call us on 0333 321 2116

We are a member of the Association of British Travel Agents (ABTA) which means you benefit from ABTA's assistance and Code of Conduct. Some of the travel products and services we sell are protected in case of the financial failure of the travel company. We are also ATOL holders for any booking made with PGL Air Travel Ltd. Please ask us about the protection that applies to your booking

At our head office in Ross-on-Wye our team is responsible for the smooth running and co-ordination of your course booking, from initial enquiry and planning through to completion.

Our advisers have an in-depth knowledge of all our courses and centres and will help you make the best choice to suit your requirements.

Once you arrive at your chosen PGL Centre, there is a team of professional, trained staff, dedicated to looking after you and your group. Each group is allocated their own “Groupie” who helps supervise and entertain the group outside activity times, including in the evenings, through a structured daily programme.

For more detail on responsibilities and sharing the load see our Code of Practice here.

Once you have made your no-obligation provisional booking you will receive a Party Leader booking pack which includes:

PGL Party Leader Booking Guide - your comprehensive guide with tips on how to organise your trip and an explanation of what you will receive from PGL at each stage of the booking process.

PGL Code of Practice - containing detailed information regarding health and safety and risk assessment systems and procedures. Specific risk assessments for each centre are also available and will save you a lot of precious time.

PGL publicity material & information - to help you advertise and promote the trip and provide parents and group members with useful information.

In addition to the various early booking, group, and multi-group discounts, we also offer free places for the Party Leader and accompanying staff. The Party Leader is also eligible for concessionary places for family members.

Yes. Safety is our top priority and risk assessments are made annually at each of our centres. Our Code of Practice document details the measures we have put in place to minimise risk. This is available on request or you can download it from this Leader Guide here. Wherever appropriate and relevant, activities are inspected and licensed by the Adventure Activities Licensing Authority (AALA).

Yes. Our prices include insurance cover for all groups originating in the UK. A comprehensive insurance policy document is sent to you once your booking is confirmed.

When you make a provisional booking we will send you an email containing a special link - when you click on this link and register it allows our system to connect your booking to your new online account.

If you haven't received an email from us but would like to view your booking online, call your customer service contact and they will get the link sent to you.

Wifi is now available at all of our centres. We invested in our wifi as a priority during 2024, so that we can provide faster connections, plus greater reliability and coverage. 

We offer a wide range of accommodation across our centres, including campsites, converted farmhouses, purpose-built chalets, and mansion houses. The type of accommodation may depend on the centre chosen. Please note that our accommodation does have internal corridors but some are external. If there are multiple options, we will confirm the specific accommodation booked for you .

All guest rooms have approved locks, as well as Fire safety locks, meaning they will unlock from the inside when the handle is pulled down if needed. For tented and cabin accommodation, night security patrols are provided. Sleeping and bathroom areas are separated by gender for mixed groups.

Yes, all bedroom and bathroom windows have opaque blinds or curtains. Sleeping areas are well-lit, ventilated with at least one external window, and centres are adequately heated.

There is adequate space for storing luggage and clothes, separate catering and dining facilities for full board arrangements, and recreational facilities at each centre.

Party Leaders have separate sleeping quarters with easy access to their group’s accommodation. Occasionally, approved overnight visitors (e.g., PGL team or contractors) may stay in adjacent rooms, and you will be informed in advance. All visitors will have an approved enhanced DBS check.

We endeavour to ensure that our minimum standards are that there is one washbasin with hot and cold water and a mirror for every 10 guests, one shower or bath for every 15 guests, and one WC for every 10 guests, all near sleeping areas. Safekeeping facilities for valuables are also available.

The centre teams will support with any illness and follow their procedures on centre.

We take all reasonable steps to ensure the safety and security of guests and team members.

All team members wear identification badges and company uniforms while on duty.

Visitors must sign in and out and wear identification badges or stickers. Residential adult visitors receive different coloured badges.

They must be directed to the senior team member at reception, and the contact is logged.

Yes, individual children must be signed in and out by their parents or guardians during the summer season.

Yes, all of our centres have security barriers and some of our larger centres will have CCTV coverage at entrances, and a form of ID will be asked for on collection.

Find centre-specific accommodation and security information on the PGL Centre Pages.