Coronavirus Information



Latest update: January 2021

We enjoyed a great summer & autumn season in 2020 with thousands of families able to safely enjoy the magic of PGL. Following the Government announcement of a third lockdown beginning on 5th January 2021, currently extending until mid-February, we have made the hard decision to cancel our February holidays and pre-Easter holiday dates in March. Any guests with a booking during this period have been contacted by our customer care team, however if for any reason you haven’t heard from us then please contact us on 0333 321 2114. 

We now eagerly anticipate the easing of restrictions after February and the return of Family Adventures from Easter 2021 - with more holidays, centres and fun! Our January offers for Easter & summer 2021 are now live and include our fantastic 'early booking Covid-19 promise', meaning you can plan ahead and book with confidence – knowing that if things change, we’ve got you covered. 

Check out our special offers and details of the Covid-19 promise here or feel free to drop our team a call with any questions you may have.

Further information on how we have implemented new measures to be Covid-safe can be also be found here.

Customers with bookings that have already been cancelled due to Coronavirus restrictions

We have been in individual contact with any customers affected by the closure of our centres, to date. If you need to contact us further in relation to a cancelled booking you can do so by emailing us at or calling us on 0333 321 2114.